Job ID: 260126

Location: Ho Chi Minh City, Vietnam

Area of interest: Wholesale

Job type: Permanent - Full Time

Work style: Hybrid Working

Opening date: 05-Mar-2025

Closing date: 05-Apr-2025

Job Advert Details

Some Careers Have More Impact Than Others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Wholesales Banking (WSB) serves millions of businesses ranging from small to large corporates, providing commercial customers with a full range of banking services including: Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 64 countries and territories, HSBC helps connect customers to opportunities.

We are currently seeking a high calibre professional to join our team as an VP/AVP, Client Services

Areas And Accountabilities

Impact on the Business

• Being the one-point contact for assigned clients
• Identify potential business
• Co-ordinate with RM and SCM to offer SSv products and on-boarding new clients
• Ensure risks are identified and escalated to Line Manager
• Work closely with operations staff and other departments to resolve clients’ issues or provide alternative solutions to meet clients’ needs
  
  

Customers / Stakeholders

• Ensure all clients enquiries are handled in a timely and professional manner; Keep clients posted of relevant market information/ regulatory requirements or changes and other developments in the market; proactively analyse and provide clients with impacts of those changes to their operations
• Prepare/ co-ordinate clients’ Request for Proposal, Due Diligence, Service Level Agreement; Assist clients during their visits to Vietnam including arranging meetings and educating clients on market requirement and the bank’s products and services
• Prepare client plan/ service plan and schedule calling program with clients on periodical basis
• Co-ordinate with FIG RM, operations, RC, DBS to complete CDD and review; Work closely with other CSMs and regional team/ other branches to share and learn the best practices
  
  

Leadership & Teamwork

• Assist the recruitment of new staff; identifying the training needs for subordinates and encourage
• Counsel, coach staff to assist them on day-to-day functions and to improve their performance
  
  

Operational Effectiveness & Control

• Ensure that all client service processes are in compliance with Group FIM, BIM, internal guidelines and local regulations
• Monitor performance to ensure clients’ SLA are met and ensure any changes on internal procedures which have impact on clients’ operations are identified, communicated with clients
• Ensure processes are documented and regularly revised to eliminate risks
• Conduct review for all assigned clients’ documentations.
  
  

Qualifications

• University degree with at least 5 years relevant working experience.
• In-depth understanding of the securities business, securities – related regulation and operations at local
• Good English and Vietnamese communication skills in both verbal and written
• Good teamwork and interpersonal skills
• Good research skills and analytical skills
  
  

You’ll achieve more when you join HSBC.

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited