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Associate Technical Support Analyst
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
19/08/2024
Hạn nộp hồ sơ:
18/09/2024
Hình thức:
FULL_TIME
Kinh nghiệm:
2 - 3 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Application Deadline: 30 September 2024
Department: Client Experience
Employment Type: Permanent - Full Time
Location: Ho Chi Minh City
Reporting To: Quan Phi
Description
Location
Why Confluence?
Over the past several years we have undergone a great deal of positive change and growth to become the company we are today. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this would have been possible without the hundreds of hard-working employees who work at Confluence.
More about the role & team
The Support function provides support through calls and correspondence, troubleshoot problems, provide step-by-step solutions, escalate issues or refer clients to other services. They may also perform clerical tasks such as maintaining records of all transactions, preparing and processing documents, answering inquiries, and updating databases. Moreover, a support analyst must produce progress reports, coordinating with managers regularly.
A Support Analyst should have a good understanding of best practices, can execute on tasks with limited supervision from others. Individuals will create intermediate level insight and recommendations in their area of expertise. Individuals in this role will continue to provide support to the analytics team members and begin to lead the tier two support efforts with intermediate complexity.
What skills and experience do I need to succeed?
You will need two or more years of technical support and client relationship experience required; experience in the financial services industry preferred
You must be highly organized.
You may have worked as a ‘Technical Support Analyst’.
What do we offer?
Benefits
Confluence offers generous benefit packages for team members. As a growing, global organization, we are always looking for ways to ensure that our employees can access benefits that matter to them and their families. This includes:
🕚 Generous Time Off packages including additional half days with each public holiday in your location.
🌎 Global Career Development opportunities
🎊 Social Events
💵 Referral Bonus scheme - Upto $3,000 per successful referral
🚀 Plus many more!
More about the Location
We offer flexible working options for all employees.
Values
We look for people who align with our 4 values.
Integrity
Face reality with honesty, courage and accountability
Imagination
Deal creatively with challenges and envision what the world could be
Discipline
Build good habits into reflexes which become a part of our life
Service
Committed to the success of others
If you would like to find out more about a Career at Confluence, please apply today.
Department: Client Experience
Employment Type: Permanent - Full Time
Location: Ho Chi Minh City
Reporting To: Quan Phi
Description
Location
Why Confluence?
Over the past several years we have undergone a great deal of positive change and growth to become the company we are today. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this would have been possible without the hundreds of hard-working employees who work at Confluence.
More about the role & team
The Support function provides support through calls and correspondence, troubleshoot problems, provide step-by-step solutions, escalate issues or refer clients to other services. They may also perform clerical tasks such as maintaining records of all transactions, preparing and processing documents, answering inquiries, and updating databases. Moreover, a support analyst must produce progress reports, coordinating with managers regularly.
A Support Analyst should have a good understanding of best practices, can execute on tasks with limited supervision from others. Individuals will create intermediate level insight and recommendations in their area of expertise. Individuals in this role will continue to provide support to the analytics team members and begin to lead the tier two support efforts with intermediate complexity.
What skills and experience do I need to succeed?
You will need two or more years of technical support and client relationship experience required; experience in the financial services industry preferred
You must be highly organized.
You may have worked as a ‘Technical Support Analyst’.
What do we offer?
Benefits
Confluence offers generous benefit packages for team members. As a growing, global organization, we are always looking for ways to ensure that our employees can access benefits that matter to them and their families. This includes:
🕚 Generous Time Off packages including additional half days with each public holiday in your location.
🌎 Global Career Development opportunities
🎊 Social Events
💵 Referral Bonus scheme - Upto $3,000 per successful referral
🚀 Plus many more!
More about the Location
We offer flexible working options for all employees.
Values
We look for people who align with our 4 values.
Integrity
Face reality with honesty, courage and accountability
Imagination
Deal creatively with challenges and envision what the world could be
Discipline
Build good habits into reflexes which become a part of our life
Service
Committed to the success of others
If you would like to find out more about a Career at Confluence, please apply today.
Khu vực
Quy mô:
25 - 100 nhân viên
Địa điểm:
Công ty hàng đầu thế giới về các giải pháp đầu tư được quản lý dựa trên dữ liệu để tối ưu hóa hiệu quả và kiểm soát
Trong hơn 20 năm, ngành quản lý đầu tư toàn cầu đã dựa vào Confluence để cung cấp các giải pháp sáng tạo nhằm loại bỏ rủi ro trong quản lý quỹ. Từ các giải pháp nền tảng Unity® cài đặt, lưu trữ và thuê ngoài truyền thống cho đến giải pháp Xử lý chi phí Unity NXT cấp doanh nghiệp hỗ trợ SaaS của chúng tôi, Confluence loại bỏ nhiều quy trình thủ công tốn thời gian, tốn kém và dễ xảy ra lỗi với khả năng tùy chỉnh hàng loạt, hợp nhất quy trình, và tự động hóa hoàn toàn các quy trình quản lý quỹ quan trọng. Loại bỏ rủi ro thông qua hợp nhất và tự động hóa dữ liệu, chúng tôi giải quyết các thách thức quan trọng về quản lý quỹ và báo cáo. Các giải pháp hợp lưu hỗ trợ nhiều loại hình đầu tư quỹ tập thể.
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