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Mô tả công việc
MAXIMISES HOTEL REVENUE FOR GROUPS
• Achieves budgeted goals by executing sales activities within assigned market segment
• Assists in the development of annual sales goals
• Assists in the completion of monthly booking report
• Ensures own function operates within cost restraints
• Maintains effective correspondence
• Meets budgeted sales and profit margins for group business, by soliciting, selling, and confirming business as required
• Develops data and recommends programs to meet clients’ needs
• Prepares proposals with the Director of Sales that are geared to maximize profit while satisfying guest needs
• Solicits files on a timely basis to confirm business
• Uses outside sales calls to solicit existing and new guests
• Conducts on-site client inspections and entertainment weekly
• Contacts in-house guests to foster additional business, repeat bookings, or referrals to other RHG hotels
• Coordinates activities related to booked business with other departments
• Communicates guests’ requests to all departments in an effective and timely manner
• Insures maximum occupancy on a daily basis by performing follow-ups on progress of FIT and allotments booked with Front Office
• Increases sales volume and profitability by assisting in developing and executing projects for assigned market areas as stated in the hotel marketing plan
• Develops plans, special sales activities, and promotions
• Conducts market analysis to determine guest needs, occupancy potential, desired rates, etc.
• Attends RHG/hotel sales blitz, and/or trade shows in key market cities to develop new business and to contact established clients in these cities
• Communicates requests for special accommodations and suites
• Prepares accurate forecasts as requested
• Pre-blocks all special requests or VIP accommodations accurately
• Keeps Sales Department informed of allotment booking status
• Communicates with Front Office Manager all VIP’s for appropriate treatment
• Ensures all reservations are tracked correctly for statistical purposes
• Follows up on commissions and other fees paid to travel agencies etc.
• Liaises with the Accounts Payable Department regarding credit issues
MAXIMISING HOTEL REVENUE IN MEETING AND EVENTS
• Leading, motivating and coaching the M&E Sales Team to ensure 100% Guest Satisfaction.
• Efficient forecasting, planning and rostering of the department to ensure cover at all times, whilst adhering to payroll budgets.
• Ensuring all Sales opportunities and future leads are followed through to fulfil budgeted targets.
• Actively promoting and selling the facilities through client Site Inspections and familiarisation events.
• Preparing Offers & Contracts in line with the Hotel's M&E standards.
• Communicating and planning with the Food & Beverage Operations Teams to ensure high quality standards are maintained.
• Being a point of contact and welcoming the guests to the hotel during their function.
• Utilising guest feedback developing services and procedures to enhance guest satisfaction.
• Maximising hotel revenue and guest satisfaction by ensuring accurate and effective processing of conference bookings, private functions and weddings.
• Achieves budgeted goals by executing sales activities.
• Makes at least 13 sales calls per week, included in the number is site inspections, follow ups.
• Assists in the development of annual sales goals.
Quyền lợi được hưởng
• Highly competitive environment, many promotion opportunities
• Attractive service fee
• Gasoline support
• Accommodation support for employees living far away
Yêu cầu công việc
• Having degrees and certificates related to the profession
• Having at least 02 years working experience as the same position in 4 – 5 stars hotel/ resort
• Being fluent in English; being able to using other language
• Being proficient in office informatics, hotel management software
• Mastering in hospitality activities
• Having good situation solving skills
• Being able to work independently under high pressure
• Having good commercial and business sense
• Arranging work and coordinating with colleagues well
Yêu cầu hồ sơ
Công ty CP Đầu tư Du lịch Eurowindow Nha Trang thuộc Eurowindow Holding là chủ đầu tư của khu nghỉ dưỡng Radisson Blu Resort Cam Ranh, với 250 phòng khách sạn và 36 biệt thự cao cấp cùng nhiều tiện ích phụ trợ tiêu chuẩn 5 sao như Trung tâm hội nghị, khu spa và dịch vụ giải trí, thư giãn sang trọng. Khu Resort chất lượng 5 sao này được quản lý bởi thương hiệu uy tín, danh tiếng của Tập đoàn Carlson Rezidor Hotel Group sẽ mang đến cho du khách cơ hội trải nghiệm dịch vụ nghỉ dưỡng đẳng cấp 5 sao quốc tế tại Việt Nam.
