Angsana & Dhawa Ho Tram

1. Provides guest recognition at all times by interaction with guest on a continual a complete basis, ensures guest comfort and satisfaction.

2. Never says “no “to a guest and going out of your way to satisfy a guest request even if the item or service is

unavailable.

3. Uses guests first name as form off address, tries to recognize guest to create the better connection.

4. Records all guest complaints, guest comments, compliments, damage or loss of guest property, and other relevant information in the Resort Host Log Book. Reports all guest complaints, compliments and suggestions immediately to Managers.

5. To be fully conversant in all systems of Front Office operation.

6. Uses Opera guest history as a tool to become fully conversant with returning guests likes and dislike, previous

experiences, preferred activities, children’s names, F&B preferences. Etc.

7. Attends the daily Front Office briefings at beginning of your shift and the department monthly meeting.

8. To be fully conversant with all equipment and facilities in the department.

9. To be fully conversant with geographical, cultural, and historical aspects around the area, as well as be up to date on all tourist attractions, tours, shopping, and restaurants.

10. Has a sound working knowledge of the hotel’s daily and future functions and activities – luncheons, dinners,

cocktail parties, meeting, etc.

11. Serves the welcome drink, welcome towel and tea for arriving guest as well as presenting bracelet with the message from CSR activities;

12. Handles all guest inquiries.

13. Answers the telephone promptly and clearly in a friendly and courteous manner

14. Ensures that there exists an up to date and extensive selection of booklets, guides, maps and brochures for our guests.

15. Confirms flight booking and reservations for in house guests.

16. Sells and upsells hotel facilities.

17. Places a courtesy call to check in guest, within 30 minutes of check in inquiring of guest is comfortable and to offer any assistance required. Calls to be noted in Resort Host Log Book.

18. Be able to drive the buggy in transferring the guest.

19. Coordinates with concerns dept. to handle the guest requests, ensures every standard of services is met.

20. To meet with guests after check in to describe the resort facilities, put together their activity schedule, and give your utmost assistance if you could not brief during check in procedure.

21. To constantly be in contact with in house guests during their stay in any opportunities to check the guest satisfaction.

22. When necessary, to investigate all guest and associate accidents and report the circumstances to Management.

23. Inspects the hotel’s main entrance, corridor, and public areas on a daily basis and report finding in Resort Host Log Book.

24. To have a complete list of emergency telephone numbers and list of hotel’s emergency team at the Resort Host desk.

25. To be aware and respond to all hotel emergency situations, ensuring the safety of guests, associates and yourself by following the hotel’s policy and procedures for handling emergencies and remaining calm and being in control of the situation.

26. Ensure all VAT checks is printed out after the guest folio is closed.

27. Ensures the Front Office Operation in night time is under controlling.

28. Maintains good working relationship with all departments.

29. Completes any additional tasks assigned by the managers

30. Updates and practices with current information on emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and guest security.

31. Provides assistance to guests in all hotel emergency evacuation and medical procedures.

32. Reports any potential health or safety hazards promptly to the Front Office Manager.

- 02 bữa ăn ca trong 01 ngày làm việc.

- Được thường xuyên tham gia các khóa đào tạo của tập đoàn.

- Cơ hội được vào chính thức.

- Trang bị đồng phục theo quy định của khách sạn.

- 02 duty meals per working day.

- Attend frequently training courses of the group.

- Have the opportunity to be officially employed.

- Uniform is provided as the hotel’s policy.

2. Performs additional duties as directed by supervisors.

3. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.

4. Is fully conversant with al health and safety, fire and emergency procedures.

5. Maintains a high standard of personal hygiene, dress, uniform, and body language.

6. Is polite and professional in any situation where the image or reputation of the hotel is represented.

7. Attends meetings and training as required by managers.

8. Ensures that all activities are carried out honestly, ethically and within the parameters of Vietnamese law.

9. Interacts with guests actively soliciting feedback.

Please contact the phone number 0824 081 949 for more details.