Mô tả công việc
TASKS CLARIFYING
• Responsible for supervising the receptionists as well as liaising with line supervisors ensuring standards and tasks are being adhered to upon shift on a daily basis and ensuring that all functions are carried out in accordance with stipulated protocols and procedures.
• Ensure that the front desk premises are kept tidy and clean at all times. Ensure the maintenance of the front office, entrance foyer, staff area, and board room.
• Responsible for checking the state of stationery and equipment in the reception area and if found to be malfunctioning, the maintenance personnel should be informed to fix it.
• Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follow up when necessary.
• Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.
• Control room availability for walk-ins.
• To advise the Duty Manager/FOM of any matters relating to guests, their welfare and behavior as considered desirable for various reasons.
• Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay.
• Guide and assist reception staff in performing check-in and check-out procedures.
• Grasp information about customers' special requests to serve promptly. Keeps current on resortl accommodations, services and area attractions.
• Stays current with developments in the Resort and Promote the Radisson Rewards Program and provide recognition and benefits to all present members.
• Supervise the lobby area daily, ensuring employees in the department work according to required standards.
• Proactively resolve incidents that occur in the hotel in accordance with the Resort's service standards.
• Receive information about special requests and customer feedback and coordinate with relevant departments to respond and resolve appropriately for customers.
• You will also ensure hotel charges are processed diligently to guest’s accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.
• Ensure outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous behavior at all times.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Respond to all verified credit cards of checked-in guests till complete guests check per policies.
• Cross check all billing instructions are correctly updated.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Ensure Front Office log book is always updated and actioned upon.
• Ensures safety by following guest check in and security procedures and reporting suspiciousactivity to Duty Manager / Front Office Manager.
• Assist all departments in servicing the guests during high occupied periods.
• Adhering to credit control processes, processes customer credit at check-in in accordance with hotel policy.
• Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller.
• Handling foreign currencies and rely on their exchange rates in order to provide foreign exchange services to guests.
• Identifies and records special billing instruction and notifies Accounting.
• Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
• Attends any training programs as directed or requested.
• Perform other tasks as assigned by superiors.
Quyền lợi được hưởng
• Working with an international corporation
• Highly competitive environment, many promotion opportunities
• Attractive service fee
• Gasoline support
• Accommodation support for employees living far away
Yêu cầu công việc
• Minimum 02 - 04 years of experience in a similar position at 4 - 5 star hotels.
• Proficient in English communication skills. Prefer to know another foreign language.
• Computer: Proficient in office computer.
• Training and supervision skills.
• Organization and managements skills.
• Good communication and problem solving skills.
• Characteristics: good health, honesty, enthusiasm, support, creativity in work, responsibility.
Yêu cầu hồ sơ
Cùng trải nghiệm cuộc sống đẳng cấp với Best Western Premier Sonasea Phú Quốc.
Nằm trên bờ biển phía Tây của đảo ngọc Phú Quốc, tọa lạc tại Bãi Trường sầm uất và chỉ cách sân bay Phú Quốc 10 phút lái xe và được ôm trọn bởi cảnh quan thiên nhiên nhiệt đới bao quanh tuyệt đẹp với mặt biển xanh thẳm, bãi cát vàng mịn màng trải dài cùng hệ sinh thái phong phú và là một trong những nơi có tầm nhìn ngắm hoàng hôn đẹp nhất đảo ngọc.
Điểm nhấn ấn tượng với thiết kế hồ bơi nhiệt đới Lagoon Pool dài đến 300 mét trải dài và chạy dọc xuyên suốt khu nghỉ đến tận ra bãi biển. Bên cạnh đó, du khách sẽ bị choáng ngợp bởi cảnh quan hồ bơi chính siêu rộng ngay sau sảnh chính cùng và hồ bơi thư giãn nằm ngay sát Oasis Pool Bar nơi du khách có thể vừa thỏa mình thư giãn dưới làn nước bể bơi mát lạnh vừa có thể thưởng thức những ly cocktail mang hơi thở của biển hay nhâm nhi những món ăn nhẹ cùng bạn bè.
Sở hữu 550 căn hộ cao cấp và 16 biệt thự sang trọng với không gian rộng rãi và cao cấp, cùng nhà hàng Essence phục vụ món ngon cả ngày, Oasis Pool Bar tại hồ bơi và quán bar trên cao CView Sky Bar – nơi ngắm hoàng hôn đẹp nhất Phú Quốc cùng bộ sưu tập các loại cocktails sáng tạo riêng biệt. Thala Spa là thiên đường thư giãn để chăm sóc sức khỏe, cùng trung tâm thể dục với trang thiết bị hiện đại. Khu nghỉ còn có khu vui chơi ngoài trời và trong nhà Nemo Kids Club, nơi các vị khách nhí có thể thỏa thích vui đùa với các hoạt động và trò chơi vui nhộn. Các sự kiện lớn có thể được tổ chức tại phòng hội nghị rộng tới 347 mét vuông.