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JOB DESCRIPTION – MÔ TẢ CÔNG VIỆC

DUTIES AND RESPONSIBILITIES:

1. GENERAL:

• Guest service is the primary job function of the Manager

• Daily coordination with Front and Back of the House restaurant operations

• Position is required to be in Tap Room during peak hours to support and manage the team

• Works closely together with the Kitchen Head to sustain quality, consistency and hygiene standards

• Ensure compliance with licensing, hygiene and health and safety legislation/guidelines

• Implement policies and protocols that will maintain future Tap Room operations

• Responsible for the PSBC Tap Rooms Standards being properly executed

• Providing the PSBC service standards

• Reviewing and responding to reviews within 24hrs, respond to other request of customer regarding events, bookings etc..

• Making improvements to the running of taproom business and developing the restaurant

• Handling administration and required paperwork

2. STAFF

• Recruit & train new employees to the PSBC’s standards

• Train and supervise employees on proper customer service practices and knowledge of our brand, beer & food

• Organize bi-weekly review meetings and discuss ways to improve, write down points of action and keep track of possible recurring issues

• Appraise staff performance by evaluating regularly and provide feedback to improve productivity

• Create staff schedules, organize cross trainings within the Tap Rooms

• Achieve and maintain appropriate level of knowledge about Craft Beer

3. FINANCIAL

• Maximize revenue and minimize expenses

• Control operational costs and identify measures to cut waste

• Oversee stock levels and create par levels

• Be responsible for profit and loss (P&L) for the Tap Room and able to explain all financial

4. EVENTS

• Hosting, promoting and organizing scheduled events

• Be responsible for coming up with new events

• Ensuring that the right promotional materials are available per event

• Provide feedback on events

• 13rd Month Salary: According to Labor Code and Company Policy
• Transportation and Travelling Fees: In accordance with the policy of the Company.
• Insurances: Compulsory Social Insurance, Health Insurance and Unemployment Insurance are in accordance with the applicable law of Vietnam. Beside this, you will be covered by the Health Care Insurance paid by the Company.
• Public Holidays: You will be entitled to 10 days of Public Holidays fully paid in accordance with the Labor Law of Vietnam.
• Annual Leave: You will be entitled to 12 days of Annual Leave during one full year of employment.
• Company Trip: In accordance with the policy of the Company.
• Discount Policy: You will be eligible to the current Company policy and benefits applied for employees at Pasteur Street Craft Beer Trading Restaurant Service JSC 

English CV is required.