CEN GROUP

• Develops and implements revenue generation strategies that support achievement of the Hotel’s financial goals
• Monitors hotel performance and forecast regularly and adjusts strategies as required
• Develops the annual hotel budget in conjunction with the Executive Team and in line with Corporate Budget Instruction

• Implementation of revenue generation strategies designed to maximise revenue and yield.
• Drive WRS delivery by working with Reservation Services to market the Hotel appropriately and ensure current cost structures are reflected in the database
• Creates and implements marketing strategies which are designed to increase awareness in the local market.
• Maintains a high level of awareness of hotel competitor set performance and local market opportunities
• Leverages all brand marketing support opportunities

• Review of all business opportunities to ensure profitability levels are acceptable
• Designs and proposes programs which meet customer needs and drive demand
• Develops and implements annual sales & marketing goals which are aligned with the hotel’s overall revenue goal
• Implements function space allocation for group and catering bookings
• Monitors productivity and revenue goals for each department team member by tracking results
• Implement weekly and monthly sales and “revenue optimization” meetings

• Prepare the annual operating budget for Sales and Marketing
• Recommends any items to be included in the capital budget and ensure adherence with the approved budget
• Monitors actual versus budgeted expenses and takes corrective action where required

• Recruits and selects qualified candidates
• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Drives employee engagement through the creation and implementation of departmental action plans

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality

• Keeps General Manager promptly and fully informed of all problems or unusual matters of significance.
• Communicate effectively with guests, co-workers and the manager.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
• At all times projects a favourable image of the Hotel to the public.
• Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
• Attends work on time as scheduled.
• Follows safety and security rules and procedures.
• Abides by all Brand rules and regulations.
• Adheres to all Brand policies and procedures.
• Actively supports and promotes Workplace Health and Safety within the work environment.
• Performs any other reasonable duties as directed by the General Manager or his/her designate.

• Competitive salary and benefit package
• Learning and development within Radisson Hotels Group
• Internal Careers Advancement
• Company shuttle bus 
• Uniform & duty meals

• Minimum five years sales management experience within hotel industry
• Bachelor’s degree preferred
• Experience managing to brand standards
• Experience managing owner relationship
• Able to resolve conflicts; guests, supervisor and employee
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Ability to travel
• Knowledge or hotel operations including; preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long-range planning
• General knowledge of contract laws