Charm Group 2.0 ★

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators.

Responsibilities
- Develop data-driven strategies and policies to enable the e-commerce business, evaluate sellers' behaviours, including product listing behaviour, fulfilment and services. The focus is on South-East Asia (SEA) but you may also support other international launches.
- Maintain a keen understanding of SEA market and regulatory conditions to inform strategy development.
- Responsible for sellers' compliance management, building up the implementation process and working closely with cross-functional partners -- such as product and tech teams -- to optimize enforcement system efficiencies.
- Ensure constant improvements of defect order rates and other topline metrics.
- Responsible for minimising the number of sellers on the E-commerce platform who actively and consistently attempt to engage in non-compliance.
- Work to promote transparency and understanding of policies, including assessing seller plans of action in response to enforcement actions.
- Act as an escalation point of contact and manage internal communications on all seller governance issues.
- Support communications, enforcement actions, and data reporting for seller enforcement and appeal programs.

Qualifications

Minimum Qualifications
- Strong bachelor's degree or above.
- 3-5 years of hands on and in-depth experience on e-commerce governance strategies or policy-making is a must.

Preferred Qualifications
- Excellent programme management and communication skills with the ability to plan for, and manage complex projects, as well as influence multiple cross-functional teams.
- Familiar with SEA E-commerce compliance requirements and internet governance management, with business sensitivity and risk awareness.
- Strong work ethic and ability to work independently in a fast-paced environment.
- Demonstrated ability to navigate successfully in ambiguity, with multiple priorities in a fast-paced, changing environment.
- Excellent English oral and written communication skills, including the ability to propose complex solutions and explanations in writing. Proficiency in another SEA language is a plus.
- Engage with sellers to deep-dive into challenges, and develop seller operational improvement plans.
- Experience with analytical tools (like Excel or SQL) to drive analytics and reporting. Data interpretation is required in this role.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.