Nova Hotels & Resorts World

- Process retentions, no-show and cancellations as per the hotel policy and procedures.

- Handles any request for amenities or transportation promptly and accurately. Details are shared with the concerned department or third party accurately.

- Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee.

- Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.

- Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.

- Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.

- Competitive salary range

- Competitive benefit packages

- Excellent communications skills and extremely organized.

- Ability to work with multiple systems and applications like spreadsheets, databases, work processing, property management software's, Booking engine, OTA Extranets,

- Yield management systems and computers.

- Previous experience in reservations, one to two year experience in front desk operations.

- Have a passion for customer service, excellent communication skills and good levels of written and spoken English.

- Nộp hồ sơ ứng tuyển trên Hoteljob.vn.