Nova Hotels & Resorts World

- Answering all incoming phone calls in a professional and friendly manner.
- Answering all guest questions regarding spa offerings, appointment availability, length and cost of treatments.
- Effectively suggest alternatives to guests if their first requests can not be met.
- Scheduling appointments in such a way that staff is available to handle all bookings, or work with other Spas to have staff sent in for assistance.
- Politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.
* Interacting with guests, including but not limited to:
- Dealing with guest complaints.
- Conducting spa tours.
- Assisting with spa promotions
- Assisting with journalist visits and photo shoots.
- Conducting travel agents site inspections.
- Offering complementary 5 minutes massages after conducting spa tour.
- Presenting complimentary gifts to guest after conducting spa tour.
- Assisting in the ongoing practice of dialogues in English and Japanese, regarding spa treatments and dialogues during treatments.
- To be well informed and educated in all aspects of Spa facilities, policies and procedures.
- To Supervise completion of tasks regarding all daily check list and delegated tasks as necessary to staff to ensure completion in a timely manner.
- To insure complete preparation of weekly requests of par stocks and supplies.
- assisting in the preparation of reports, including :
- Staff attendant: sick leave holidays, unpaid time off, ceremonies, etc.
- Guest complaints, incident reports regarding staff or guest.
- Monthly summary of treatments and guest information.
- Daily sales of services and retail.
- To have a complete understanding of and adhere to the company's policy and procedures
- To have a complete understanding of and adhere to the company's policy related to fire, hygiene, health and safety
- Reporting for duty punctually and wear the correct uniform with the name badge at all times
- Carrying out the other duties as assigned by the management team
- Establishing good relationship and rapport with guests and colleagues
- To ensure the cleanliness and hygiene in work areas
- Being aware of other departments' promotions and sell them.
- Knowing the telephone extension numbers of all departments and all managers.
- Keeping the reception area neat and clean at all times.
- Leaving the premises once the shift is over and make sure that the reception area is kept clean and tidy.
- Reporting any broken equipments or accessories to the Spa Supervisor, Training Manager, Spa Manager.
- Knowing the fire and emergency procedures.
- In case of incident/accident, record on the designated sheet and send copy to the Spa Manager.
- Knowing and enforcing all department policies and guidelines.
- Responding to any changes in the spa function as assigned by the management
* Benefits:
- Competitive salary
- Insurance as labor law
- At least 14 annual leave, 2 days off per week
- Contract 2 years included probation period
- Relocation, repatriation allowance
- Rest and relaxation, Home leave allowance
- Accommodation, uniform, transportation, and meals are provided
- Service charge as revenue
- International working environment, join courses of IHG Group
- Healthcare insurance for personal at least 6 months and for the family after working 2 years
- 24/7 accident insurance
- Other benefits