Mô tả Công việc Your responsibilities: · Manage customer touchpoints along the customer journey, ensure a seamless and consistent omni-channel communication experience. · Develop and deploy customer satisfaction measures · Plan and execution of customer and prospect care programs to enhance customer satisfaction · Administrate customer cases and report to line manager, coordinate with relevant departments to ensure timely follow-up and maximize customer satisfaction.Yêu Cầu Công Việc Your qualifications and competencies: · Degree in External Relations, PR Communications, Sales, Business Administration, Law, Public Service or related field · At least 5 years of solid working experience in customer service for high-end hospitality, healthcare, banking, insurance, automotive industry or similar · Proficient MS Office skills (Outlook, Word, Excel, PPT...) · Logical thinking, process-focused ability · Excellent negotiation and interpersonal skills, customer service orientation · Fluency in verbal and written Vietnamese communication skills · Cross-functional collaboration ability and strong team playerChế độ bảo hiểm Du Lịch Chế độ thưởng Chăm sóc sức khỏe Đào tạo Tăng lương Nghỉ phép năm