TẬP ĐOÀN KHÔI NGUYÊN

Job Objective

The General Manager is responsible for making decisions, planning, organizing, managing, and supervising all operational aspects of the hotel.

Pre-Opening responsibilities:

• Coordinate with design consultants and project managers to ensure alignment with the hotel’s operational standards.
• Monitor and control the pre-opening budget.
• Develop the hotel's business plan and grand opening plan.
• Plan recruitment for the hotel’s operational team and participate in the hiring and training process.
• Plan the procurement of essential materials and equipment for hotel operations.
• Establish operational procedures, regulations, and standard systems for the hotel.
• Provide regular reports to the investor.
• Perform all other necessary tasks to ensure the hotel launches on schedule.

Hotel Management Responsibilities:

Planning and Implementation

• Develop monthly, quarterly, and annual business plans aligned with actual conditions and implement them accordingly.
• Propose business and marketing strategies suitable for each development stage of the hotel.
• Conduct market research and assess customer preferences and trends to suggest appropriate development directions.
• Identify solutions to improve product and service quality to better meet customer needs.
• Plan for procurement of necessary hotel equipment and oversee renovations and repairs when needed.

Management and Coordination:

• Manage all hotel departments and utilize hotel management software to optimize operational quality.
• Maintain and ensure continuous hotel operations.
• Manage finances, budgets, revenue, and the business performance of the hotel and restaurant.
• Supervise departments to ensure optimal performance and service quality.
• Represent the hotel in welcoming VIPs and key guests.
• Handle complaints and other complex issues that cannot be resolved by relevant departments.
• Oversee maintenance and servicing of hotel equipment and facilities.

Operations System Development:

• Establish operational standards for the restaurant and hotel to ensure high service quality and customer satisfaction.
• Collaborate with relevant departments to develop and refine hotel workflows.
• Continuously improve procedures to match the hotel’s operational stages.
• Ensure staff compliance with procedures and supervise adherence.

Human Resources Management:

• Plan recruitment and training for key managerial positions in the hotel and restaurant.
• Participate in interviews and negotiate compensation for managerial roles.
• Create a professional and comfortable working environment while ensuring staff benefits and rights.
• Evaluate staff performance and recommend rewards, promotions, or disciplinary actions.
• Approve training and professional development programs.
• Oversee the entire hotel HR system.
• Ensure all departmental staff meet job requirements in line with the hotel’s orientation.

Other responsibilities:

• Work with departments to resolve incidents as they arise.
• Chair periodic and ad-hoc meetings.
• Report on business status and operational performance to the owner or hotel operator.
• Maintain and develop relationships with domestic and international partners related to F&B, hospitality, or introduced by the investor.

Job requirement:

• Bachelor's degree or higher in Business Administration, Hospitality Management, or related fields.
• Minimum of 5 years of experience in a similar position at a 3-star hotel or above.
• Proficient in using digital marketing measurement and analysis tools.
• Experience in strategic planning, business planning, and grand opening preparation.
• Fluent in English.