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Dịch vụ khách hàng
Kỹ thuật
Lao động có tay nghề và sản xuất
Marketing/ Truyền thông
Hành chính
Du lịch, khách sạn
An ninh - Bảo vệ
Dịch vụ bán lẻ và thực phẩm
Buôn bán/ Kinh doanh
Quản lý sản phẩm & dự án
Vận tải

Việc làm AMANAKI

Cập nhật 04/03/2025 09:54
Tìm thấy 5 việc làm đang tuyển dụng
CÔNG TY TNHH AMANAKI
Cluster Reservation Supervisor (HCM based)
AMANAKI 1.0★
1 đánh giá 54 việc làm 3 lượt xem
Hết hạn ứng tuyển
Thông tin cơ bản
Mức lương: Thỏa thuận
Chức vụ: Trưởng Ca/ Giám Sát
Ngày đăng tuyển: 04/12/2024
Hạn nộp hồ sơ: 31/12/2024
Hình thức: Giờ hành chính
Kinh nghiệm: Không yêu cầu
Số lượng: 1
Giới tính: Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Huyện Phú Quốc - Kiên Giang

Mô tả công việc

People

  • Monitor the daily operations of Reservations.
  • Develop your team, improve their performance through coaching and feedback, and create performance and development goals for colleagues.
  • Drive a great working environment for teams to thrive - linking up departments to create a sense of one team.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Recommend or initiate any HR related actions where needed.
  • Shift briefings are conducted in the manager's absence to ensure hotel activities and operational requirements are known.
  • Participate in staff recruitment, organize on-the-job and monthly training for all staff, supervise and manage performance to ensure clients’ satisfaction and adherence to IHG Brand Standards and Forbes Standards.
  • Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and loca lregulations.
  • Schedule employees in line with varying business levels to maximize productivity and minimize payroll costs.
  • Works with superiors in the preparation and management of the department’s budget.
  • Conduct annual performance evaluations.

Financial

  • Help create the department’s annual budget and the setting of departmental goals.
  • Control room inventory, including allocation and reservations to areas of maximum yield and blackout dates.
  • Review Concerto and PMS availability, keeping sufficient inventory for high-yield segments.
  • Ensure all sellable contracted rates are loaded in all systems for ease of use by Reservations.
  • Ensure all internal package breakdowns are loaded and in line with Finance department.
  • Ensure that the team is aware of the internal credit policy.
  • Follow up on lost business and bring information about them to the knowledge of the departmentsuperiors.
  • Keep the department informed of all changes in systems or procedures.
  • Monitor reservation pick-up for the coming months.
  • Manage “no-show” reservations and cancellations by investigating, recording, and following up on penaltycharges.
  • Review group bookings, ensure room rates and billing instructions match contracts, and manage roominventory on business blocks.
  • Manage allotments for Wholesales FIT.
  • Prepare reports as requested (e.g., Commission,
  • Reward Nights Reimbursement, Miscellaneous reports, etc.).
  • Monitor upselling targets and encourage the team to yield more revenue.

Guest Experience

  • Maintain a high level of product and service knowledge about all IHG Hotels in your region.
  • Review and follow up on waitlist reservations.
  • Maintain knowledge of special rates/ offers/promotions.
  • Monitor OTA/ TA extranets.
  • Ensure OXI must be reviewed and balanced at least twice everyday.
  • Ensure arrivals/ VIP bookings must be checked carefully and well prepared before check-in.
  • Ensure RIMS configuration/ confirmation, amendment, cancellation, transfer confirmation letters/ pre-arrival and post-stay emails/ e-folio setup in corporate design and accurate information.
  • Keep close follow-up on developments of the competitor hotels (occupancy, renovation, special campaigns, theme events, etc.).
  • Maintain all reservation standards/ IHG Brand
  • Standards/ Forbes Standards. Internally audit telephone and upselling skills.

Responsible Business

  • Prepare and execute action plans which increase reservation sales and associated business.
  • Be responsible for keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
  • Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
  • May also serve as Manager On Duty (MOD) on request.
  • Perform any other duties that management may assign from time to time. 


Quyền lợi được hưởng

- As per labor law
- Home leave ticket
- Accommodation & meals are provided
- International working environment

Yêu cầu công việc

Qualifications

• Diploma in Business, or Vocational Certificate in Hotel Management, or related field

Experience

• Service years in the field: At least 2 years related experience or an equivalent combination of

education and experience.

• Service years at supervisor/manager level: At least 1 year in Reservations supervisory experience.

Knowledge and skills

• Proficient in the use of Microsoft Office Tasks

• Opera PMS knowledge

• Demonstrated ability to interact with customers, employees, and third parties that reflects

highly on the hotel, the brand, and the Company

• Ability to investigate systems malfunctions or user-input errors

• Ability to analyze data, make meaningful conclusions, and base sound decisions and strategies

on these

• Knowledge of industry-specific terminology such as ADR, RevPAR, on-the-books, etc.

• Ability to adapt to a frequently changing market environment. Be proactive and able to “think

outside of the box”.

• Experience with reporting and market performance reports.

• Problem-solving, reasoning, motivating, organizational, and training abilities

• Ability to work under pressure

Language

• Excellent listening, speaking, reading, and writing skills in English to facilitate the communication

process

Yêu cầu hồ sơ

Resume

Certificates related to applied position


Khu vực
Báo cáo

Quy mô:
200 - 500 nhân viên
Địa điểm:
10 Nguyễn Đăng Giai, Phường Thảo Điền, Quận 2, Thành Phố Thủ Đức

Tọa lạc tại Thảo Điền, một trong những khu dân cư với nhiều mảng xanh lâu đời nhất Sài Gòn - Amanaki Thảo Điền là tòa nhà phức hợp mang đến dịch vụ cho thuê căn hộ và không gian văn phòng.

Amanaki Thảo Điền tự hào với nét thiết kế độc đáo, ấm cúng, xen lẫn hiện đại và hoài cổ. Tại đây chúng tôi hướng đến phong cách sống chậm lại một chút so với nhịp sống hối hả của một Sài Gòn phồn hoa, tấp nập.


Review AMANAKI

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1 review

20/09/2024
Kế toán thanh toán tại Hồ Chí Minh

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