Hoàng Lam

OPERATIONS

 Comply with the customer service strategy, efficiently managing all guest requests and committing to achieve total guest satisfaction.

 Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.

 Inform and offer customers services and products according to their preferences, both in the hotel and in the destination, applying upselling and cross-selling techniques to optimise the hotel's extra revenues.

 Manage customer incidents, following the established protocols.

 Comply with the attributes, standards and manuals applicable to their department.

 Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.

 Comply with the Sensory Architecture defined for their area.

 Verify material orders following the set product guidelines, for better optimisation of economic resources.

HEALTH & SAFETY/ HEALTHY WORKPLACE

 Be knowledgeable of the hotel’s evacuation plan.

 Be knowledgeable of the personal protective equipment and use it correctly.

 Be knowledgeable of the methods, work procedures and risks inherent to their activity.

 Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.

Mức lương cạnh tranh / Competitive salary

Tham gia bảo hiểm xã hội, bảo hiểm y tế theo mức lương hợp đồng / Participating in social insurance, health insurance at the contracted salary

Thưởng lương tháng 13 theo chính sách của công ty / 13th month salary bonus according to the company's policy

Tham gia các hoạt động gắn kết đội nhóm định kỳ / Participate in periodic team bonding activities

Phát triển sự nghiệp trong môi trường làm việc quốc tế, năng động và chuyên nghiệp / To develop a career in a dynamic and professional international working environment

• College Degree or above
• Vietnamese - Excellent level, written & spoken
• English - Good level, written & spoken
• Ability in other foreign language is a plus
• 1 year in the hospitality industry in a similar position in a 5 star, deluxe hotel.