KHÁCH SẠN ZANNIER BÃI SAN HÔ

. Performs any additional duties as directed by the General Manager

. Stays current with developments in the field of Engineering, and makes appropriate suggestions and recommendations to the General Manager

. Is fully conversant with all health and safety, fire and emergency procedures

. Maintains a high standard of personal hygiene, dress, uniform, and body language

. Is polite and professional in any situation where the image or reputation of the hotel is represented

. Attends meetings and training as required by the General Manager

. Ensure that all activities are carried out honestly, ethically and within the parameters of Vietnamese Law

Key areas of accountability:

Employee Selection

Training & development

Coaching & performance review

[Other key areas]

Outcomes to be achieved:

In this position, you are accountable to achieve the outcomes listed below:

Employee Selection

• All employees selected meet the essential requirements of the employee specifications for their position

Training & development

• Employees passing probation period have been trained in all essential tasks as per self-leadership assessment form

• Training plans for all employees are prepared, implemented and regularly update

• Employee performers and high potentials have access to further professional and personal development training as per training plan

• An active talent spotting program is in place to support succession planning and career growth for shining employees.

Coaching & performance review

• All employees complete a self-leadership review and attend a formal performance review before the end of their probation

• On job performance is regularly observed and assessed informally. Good performance is acknowledged, poor performance is coached

• All direct reports receive a formal annual performance review prior to contract renewal

• Quantity and nature of guest comments and complaints

• Condition of guest villas, public areas and back of house areas

• Staff training and development

• Departmental expenditure maintained within budget

[Key area]

• Directs and controls all subordinate Engineering staff to ensure that all day to day operational matters are handled on time and guest expectations are met.

• Maintains facilities and equipment by and conducting routine inspections and determining appropriate rectification measures

• Maintains systems to be able to handle day to day guest requests quickly and efficiently

• Prepares duty rosters, vacation plans and schedules and public holiday schedules to ensure efficient use of human resources

• Plans and schedules appropriate ongoing preventative maintenance programs

[Key area]

• Keeps records of all information in the form of blueprints, diagrams, manuals, maintenance records, logs and journals relevant to the efficient operation of the department

• Maintains a supply of inventory necessary for optimal operating efficiency

• Liaises with purchasing and suppliers to ensure provision of quality engineering supplies at most competitive prices

• Develops and promotes energy conservation programs by monitoring utility costs and consumption

• Monitors the standard of work carried out by contractors engaged by the hotel to ensure that it meets the agreed quality

• Ensures that safety and emergency procedures for guests and employees meet or exceed the recognized industry standards and conform to local legal requirements

• Prepares, monitors and controls the hotel’s annual R&M budget

• Maintain efficient administration within the department preparing and submitting operational reports on time

• Ensures that employees are selected, trained, evaluated and rewarded in compliance with existing employee management systems

• Coaches, counsels, disciplines and develops subordinate employees.

[Key area]

Other duties are performed as assigned by the GM

* Professional and friendly working environment

* Competitive benefit package

- 2 days off/week, 12 annual leaves/ year

- 24h accidental insurance, health care insurance for self

- Uniform + staff meals +staff house single room are provided

- Possesses sharp ability for attention to detail (able to quickly identify variances in standards), working efficiently and flexibly. Ability to multi-task and be highly organized while working under pressure.

- Strong budgetary, projections, and cost control skills.

- Must have developed the following communication skills: ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from management, customers and clients