Việc làm
· RESPONSIBILITIES:
Order Management
o Data entry:
· Demonstrate expertise in data entry by capturing all customer orders accurately within appropriate cut off periods (capture of orders in various format: DMS, Web /link of customer, Email with Excel, PDF, Word file..)
· Maintain the integration of the DMS and the Computerised Order entry Systems in SAP through efficient, accurate processing of all documentation to meet KC’s controls and guidelines.
· EDI order management. Review of blocked and incomplete orders ensuring that orders are not unduly delayed.
· Amend (adding, changing, deleting) customer orders on request for internal and external stakeholders.
· An ability to process dedicated customers’ orders per day is critical to ensure all orders are cleared by close of business.
o Credit Control:
· Check credit limit of customer prior to order processing
· Coordinate with Finance for exceptions of credit release.
· Advise and follow up with Distributors on payment amount to unleash credit.
o Stock allocation control (Applied for CP plan and Tight supply)
· Control incoming orders versus allocated quantity during effective timing of allocation.
· Alert to customer and related team to balance and switch order if needed to meet business
o Ensure to commit compliment of Internal Audit control for handling Promotion schemes /Gift assignment
o Understanding the priority and criticality of different customers, channels and situations. Advise K-C internal/external customers of order and delivery problems, stock status and suggest alternatives to assist the customer maintaining sales of K-C products.
o Create returns orders and follow-up with Sales/Distributors for stock transfer. Analyse market return & refusal to prevent future situations
Transportation Planning & Trucks Booking
o Ensure incoming orders checked and sent to WHs and transportation departments, within the cut off timetable
o Manage and create shipment no to measure % full truck by trip by route to ensure Truck Utilization PI achievement and optimize the transportation cost, contributed to distribution cost saving.
o Work with transporters for trucks booking.
o Well coordinate with Distribution team to apply truck scheduling for trucks arrival in DC to ensure on Time in Full delivery to customers.
Customer Interaction
o Adhere and comply with standard work practices in line with Kimberly Clark’s policy, procedure and work instructions.
o Provide customers with immediate and relevant feedback and information relating to service delivery, order etas, stock information, pricing and claims received via phone or email.
o Develop expertise in product knowledge for all Kimberly Clark products and answer general product enquiries.
o Acting as intermediary between Customer Service, Customer Care, Warehouse and Marketing for unusual enquiries and non-standard requests.
o Maintain good relationship with customers, taking into consideration the sales strategy.
o Add value to customer and company through Order Management process.
Reporting
o Extract data from system and run designed reports to support business analysis and decision making (Sales by Category, area, promotion…). Report issues when strategic customers / specific promotion activities are affected by stock or capacity shortage
o Daily track orders and deliveries and sent daily report to GT channel to drive business target.
o Understanding Business Impact as proceed & record Order. Escalate as needed. Follow with instruction & alignment
o Discuss cost related to services level and customer profitability
Project Improvement / Continuous Improvement
o Optimize the process by achieving higher efficiency internally. Increase process efficiency by automating routine checks & alert procedure
o Increase visibility on customer performance to improve order acceptance process (e.g: ordering patterns, payment histories..)
o Collaborate with FIN to improve credit check process
o Analyse KPIs, monitor trends and determines improvement actions.
· REQUIREMENTS
o Bachelor degree of related field
o Minimum 2 years of working experience in customer service environment or supply chain area
o Good communication skill.
o Excellent on Continuous Improvement Mindset
o Strong ability in Resilience & Stress management
o Capable of taking Initiatives & learning Automation
o Good in English and country specific language/s
o Computer literacy, including Microsoft Office
o Ability to deal sensitively with customer requirements and issues.
o Ability to manage time to achieve tight deadlines
Câu chuyện về Kimberly-Clark tại Việt Nam bắt đầu vào năm 1991. Những ngày đầu làm việc, công ty có tên là Công ty TNHH TN VINATHAI. Năm 1991-1992, chúng tôi giới thiệu đến khách hàng Việt Nam sản phẩm Kotex Softina và nhanh chóng trở thành thương hiệu số 1 trên thị trường lúc bấy giờ. Dây chuyền sản xuất được thực hiện tại cả Hà Nội và Thành Phố Hồ Chí Minh.
Từ năm 1992 đến 2000, chúng tôi ra mắt các sản phẩm Kotex Tulip, Kotex Freedom và đạt được nhiều thành công đáng kể. Năm 2000, chúng tôi trở thành công ty có vốn 100% từ nước ngoài: Công ty Trách Nhiệm Hữu Hạn Kimberly-Clark Việt Nam (KCV), thuộc sở hữu của tập đoàn Kimberly Clark World Wide.
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Công ty KC là một môi trường vô cùng năng động với những phúc lợi vô cùng cạnh tranh (ID)
Nơi làm việc vui vẻ, hoà đồng không phân biệt (ID)
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