Lotte Cinema Việt Nam ★ 3.0

Mô tả Công việc

- Receive and handle customer issues and complaints related to products and services (Check transaction errors, service quality, movie information, promotions, member information...)

- Respond to messages, calls, feedback via customer center, comments on Fanpage... as a bridge between customers and related departments

- Receive information from API partners (Momo, VNPay, ZaloPay, ShopeePay) and customers (email + facebook fanpage + lcsm) about errors related to ticket booking, payment & resolve issues arising on weekends, holidays, respond quickly to support audiences before showtime.

- Check weekly report items of the theater, work with the theater to promote timely TVC image report

- Prepare image report for customers according to the manager's instructions

- Summarize weekly advertising inspection reports of competitors (CGV, Galaxy, ...) & update to the manager

- Coordinate and support work with related departments

• LƯU Ý:

- Đây là trang tuyển dụng vị trí Partime/Fulltime tại Lotte Cinema, phòng nhân sự sẽ nhận thông tin CV và liên hệ bạn phỏng vấn.

- LOTTE Cinema chỉ phỏng vấn TRỰC TIẾP TẠI RẠP mà các bạn ứng tuyển, KHÔNG phỏng vấn tại bất kỳ địa điểm nào khác như nhà riêng, quán cà phê,...

- LOTTE Cinema chỉ đăng tin tuyển dụng trên page: Lotte Cinema Careers và các Website tuyển dụng chính thống (Vietnamworks, Careerbuilder, CareerLink, Ybox,...). KHÔNG tuyển dụng thông qua các công ty môi giới/trung gian nào.

Yêu Cầu Công Việc

- Currently a student at College or University

- Age 18-22

- Experience in customer care is an advantage

- Proficient in software (Word, Excel, PowerPoint, Outlook) and also using Canvas software

- Hardworking, able to work on weekends and holidays

- Understand the ticket booking and payment process of API channels

- Student of customer service or IT or economics

- Patient with partners and customers

- Good communication skills, learning, diligent

- Understanding of data & visual communication reports

- Priority given to basic design/image editing