GO-PAK PAPER VIETNAM

Mô tả Công việc

JOB OBJECTIVE

• Ensure to fullfil all tasks and responsible
• Comply with company regulation

JOB DESCRITPION

• Answering product and service questions; suggesting information about other products and services to the customers.
• Arrange samples and send to the customers to introduce products.
• Work the the customers to receive all new designs, related information to develop new products.
• Work with the related departments such as QA,QC, Supply Chain,Mantainance,Planning/ Design team to develop new products and new projects.
• Receives customer order (PO) and work with relating Departments to confirm the to customers.
• Ensure to confirm customer’s designs to the related departments timely to start production and placing materials.
• Ensures customer orders to be shipped timely as ETD commitment.
• Manage to send booking request and update cargo ready daily, weekly to shipping team.
• Communicates with customers for shipping documents, other documents to be required.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains relationship with customers to be assigned.
• Complete other assignments, reports and special projects as requested by the Customer Service Manager.
• Other arising tasks requested by the customer service manager.
• Assisting HR Manager in day-to-day department operation and general administrative job