![CÔNG TY TNHH TM DV HAPPY PHONE CÔNG TY TNHH TM DV HAPPY PHONE](https://1900.com.vn/storage/uploads/companies/logo/27/tai-xuong-35-1696004793.png)
Phúc lợi
- Laptop
- Du Lịch
- Chế độ thưởng
- Đào tạo
- Tăng lương
- Nghỉ phép năm
Mô tả Công việc
1. Order management
- Accountable for the life cycle of a customer order, ensure on-time & in-full delivery and accuracy of sales order quantity and pricing.
- To provide Sales Team and Customers with information on order and delivery status, stock availability, backorders, customer credit status, and late payment.
- Manage and enhance relationships and processes both internally and externally with customers.
- Process payment for trade promotion program, tool of trade allocation accurately and on-time.
- Implement initiatives to achieve KPI metrics, including Case Fill Rate (CFR) and order processing accuracy.
2. Customer complaints handling
- Efficiently and effectively address all customer complaints in accordance with company policies.
3. Reporting
- Responsible for daily CFR report and analyze reasons for shortages in customer purchase orders and failed deliveries.
- Collaborate with stakeholders to implement actions aimed at improving service levels by enhancing CFR.
- Support Sales Team with routine sales reports such as Month-to-Date (MTD) Sales and daily or weekly pending Sales Order reports
4. Team engagement
- Proactively share new system/process knowledge and lessons learned from mistakes to enhance the team's overall quality
- Assist and support other team members as needed
Yêu Cầu Công Việc
- Associate-degree or equivalent
- Minimum of 1 year of relevant work experience in Customer Service, Supply Chain, Order Management, or Sales Administration is preferred
- Proficiency in Microsoft Office applications (Word, Excel)
- Experience with ERP software (Oracle, SAP) is advantageous
- Strong customer service and communication skills
- Willingness to work overtime as required
Thông tin khác
- Bằng cấp: Cao đẳng
- Độ tuổi: Không giới hạn tuổi
- Lương: Cạnh tranh
![CÔNG TY TNHH TM DV HAPPY PHONE CÔNG TY TNHH TM DV HAPPY PHONE](https://1900.com.vn/storage/uploads/companies/logo/27/tai-xuong-35-1696004793.png)
Công ty TNHH TM DV Happy Phone được thành lập từ năm 1998, tiền thân là công ty Phúc Hải là nhà phân phối chuyên nghiệp các dòng điện thoại di động chính hãng mang thương hiệu Samsung, Nokia, Apple, Xiaomi, OPPO.... Khách hàng của chúng tôi gồm các cửa hàng ĐTDĐ trong khu vực. Hiện chúng tôi là đối tác chiến lược của các trang thương mại điện tử : Lazada, Tiki, VNexpress, Sendo, Shopee, Voso…và trang Web. didonghanhphuc.vn
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![Logo HAPPY PHONE](https://1900.com.vn/storage/uploads/companies/logo/27/tai-xuong-35-1696004793.png)