Four Seasons Resort The Nam Hải

About the Role:
The In Room Dining Manager is responsible for supervising & managing the day-to-day operations of the hotel's in-room dining department.
This role requires an individual who is highly organized & able to multitask effectively in a fast-paced environment.
What you will do:
Ensure team adheres to service standards, hire & train staff, ensure that all customer needs are met promptly & efficiently, adhering to budget. The manager must also work closely with other departments within F&B as well as Rooms Division & Kitchen, to ensure that all aspects of the guest experience are seamless & enjoyable.
Must be able to motivate & inspire the team to deliver exceptional service at all times. Additionally, the manager should have a strong understanding of food & beverage service, as well as the ability to manage property assets under their responsibility with a keen eye on costs.
Overall, the In Room Dining Manager plays a crucial role in ensuring that guests have a positive & memorable experience during their stay on the property. Assist in the organizing, managing, administrating & all operational aspects of the In-Room Dining department. Maintain high-quality products & service levels.
Expected to reduce employee turnover; enhance revenue, promote business & maintain payroll budgets.
Meet budgeted productivity while keeping quality consistently high.
Schedule & Hours:
This is a full - time position
The working hours: 44 hours/weekWhat you bring:
Bachelor's Degree in Hotel Management/ Restaurant Management.
02 + years experience as a Room Service/ Outlet Manager or 03 + years experience as a Room Service/ Outlet Assistant Manager.
Knowledge of food service operations along with a variety of styles of services is a must.
Excellent interpersonal & customer service skills.
Guest centricity & understanding the importance of guest's preferences.
Have excellent communication skills, both verbal & written, English is a must, as well as strong leadership abilities. Computer skills are a must.What we offer:
Competitive salary, wages & a comprehensive benefits package.
Excellent training & Development opportunities.
Complimentary Accommodation at other Four Seasons Hotels & Resorts.
Complimentary laundry service for Employee Uniforms.
Complimentary Employee Meals at Employee dining facility.
Complimentary Employee bus shuttle service to & from Danang city.