ACADEMY

• To co-ordinate the Security of the hotel as a whole, taking into consideration liaison with the outside security firms.

• Conform to and enforce policies, procedures, rules, and regulations and the Hotel in order to achieve the highest levels of uniformity and guest service.

• Maintain a Hotel logbook incident, complaints etc. and refer them, if required to the appropriate department for follow up action.

• Prepare various monthly reports as required by Management of the Hotel.

• Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Security as a whole, explaining new directions and policies and procedures at the same time.

• Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.

• Be aware of the Fire and Emergency procedures, and the Security guards (security firms, hotel security guards) responsibility in an emergency.

• To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.

• Through close supervision recommend improvements and changes to the operation of the Security, especially concerning creating better service standards, increasing revenue and reducing costs.

• To cooperate with police (Fire Department, Immigration, Police Station, Police and Military…).

• Responsible for the efficient operation of the Academy’s and hotel property and all its equipment, ancillary maintenance and repair services and protection of the Owner’s asset.

• Structural aspects of the Academy and hotel as well as the maintenance of grounds and external facilities all fall within the span of responsibility.

• Trouble shooting operation, repair, built-up, maintenance of mechanical, electrical service and general building.

• Competitive salary 
• Paying insurance 100% on salary 
• Telephone allowance (Conditional) 
• Meal per shift allowance (Conditional)
• The monthly service fee bonus is based on the company's revenue. 
• 13th month salary bonus 
• Bonuses for Major Holidays of the Year 
• 15 days of leave per year 
• Birthday gifts Hospitality 
• English training courses according to the standards of EHL Switzerland.

• Diploma, Certificate in Security, or Security related field preferred.

• 2 - 3-year experience on the same position.

• Experience in team management.

• Leadership and well organized.

• Mastering the knowledge and skills of hotel security.

• Resistant to work pressure.

• Professional style, confidence in communication and flexibility in handling situations.

• Practical skills and knowledge of related fields: refrigeration, air-conditioning, construction, water processing, public building regulations.

• Extremely high spirit of Customer Service.

• Knowledge and experience in PC application software.

• English: good communication skills.

• Ability to identify problems and attention to details.