InterContinental Phu Quoc Long Beach Resort

Mô tả công việc

Assist Manager to manage the restaurant operations of the hotel to ensure the achievement of established beverage quality and guest service quality standards and departmental revenue and profit goals.

• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

• Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit

• Communicates to his/her superior any difficulties, guest comments and other relevant information

• Delivers daily briefings and attends other Food and Beverage meetings as scheduled

• Delivers prepared training sessions in line with a departmental monthly calendar.

• Prepares for service by ensuring the department’s:

o Grooming is impeccable and in accordance with ICHG personal presentation standards

o Equipment is clean

o Equipment is sorted and stored

o Glassware is polished

o Requirements for special occasions are ready

o Music is on

o Lighting is on

o Outlet is ready for service and guest comfort

• Carries out effective service by ensuring all staff are aware of their role in:

o Greeting and seating guests

o Explaining and up-selling daily beverage specials

o Processing food orders accurately

o Using trays and tray jacks effectively

o Quickly taking food and beverage orders

o Ensuring payment methods are handled accurately

o Ensuring working areas are cleaned and re-set quickly

o Ensuring the bar is clean

o Regularly cleaning ashtrays

o Conversing with Guests in relation to the food and beverage products

• Carries out effective beverage service by ensuring:

o Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations

o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

o Promoting and selling cocktails to guests

o Making and presenting cocktails

o Coffee and tea is served hot and in accordance with standard

• Patron care standards are adhered to by ensuring:

o Guests are advised on alcoholic beverages

o The strengths of alcohol is advised and guests are advised as to their effect

o Compliance with legal provisions of local liquor codes

o Level of intoxication of guests is assessed and appropriate action taken

o Advise guest on the hotel’s policy of smoking

o Monitor factors which interfere with the total experience of the guest

• Cellar operations are carried out including:

o Correct use of refrigeration system

o Effective operation of the post-mix syrups bulk dispense system

o Operating the beer reticulation system

o Adhering to stock control procedures

• Take appropriate action to resolve guest complaints

• Requisition bar items according to bar stocks

• Train bar attendant, wait help and bus help in basic beverage knowledge

• Assist the Manager to source and review outlet musicians

• Assist to promote the musicians

Quyền lợi được hưởng

• Full salary, service charge and local social insurance contribution in probation period
• Opportunity to work with a great team of people and career growth in the world’s largest luxury hotel brand
• Opportunity to join international training & development programs and cross training programs
• Delicious and nutritious meal at Hotel’s Social Café
• Sleeping Lounge for Employee
• Laundered uniform provided by Hotel
• Pre-employment health check and annual health check
• Birthday gift and Allowances on other special events
• Recognition program with valuable gifts
• Summer vacation and many team building activities
• Hotel discounts worldwide at all IHG Hotels and Resorts
• Unlimited Food & Beverage discount at Hotel
• Free parking
• Other benefits according to Hotel’s policy

Yêu cầu công việc

Required Skills:

• Demonstrated ability to interact with customers, employees, and third parties that reflects highly on the hotel, the brand, and the Company.

• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by a local government agency.

• Problem-solving, reasoning, motivating, organizational and training abilities.

• Good writing skills

• Leadership Skills

Qualifications:

• Diploma in Hotel Management, Food & Beverage, or related field.

Experience:

• 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience

Yêu cầu hồ sơ

Please send your CV (recent photo attached) to: