Premier Village Phu Quoc Resort managed by Accor

Managing Bar/Lounge Operations

• Implements agreed upon beverage policy and procedures throughout the property.

• Manages in compliance with all local, state and beverage and liquor laws.

• Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.

• Monitors adherence to all liquor control policies and procedures.

• Attends pre- and post-convention meetings as needed to understand group needs

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.

• Manages to achieve or exceed budgeted goals.

• Ensures compliance with all Bar/Lounge policies, standards and procedures.

• Maintains food handling and sanitation standards.

• Manages inventories according to budget and business levels.

• Assists with developing menus and promotions as necessary.

Leading Bar/Lounge Team

• Trains staff on liquor control policies and procedures.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures employees understand expectations and parameters.

• Communicates critical information to the Bar/Lounge staff regarding each event.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds effectively to guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Provides feedback to individuals in an effort to improve service performance.

• Reviews comment cards and guest satisfaction results with Heartists

Managing Heartist Activities

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in the development and implementation of corrective action plans.

1. Salary and Allowances.

Full Salary & monthly Service Charge in probation period.

Support to relocation allowance by ranks.

Home Visit allowance.

2. Benefits

Supported housing staff with full amenities and entertainment area.

Support shuttle bus to Hotel.

Support for full meals during the work shift and day off.

Uniforms are provided according to Hotel standards.

International working environment, joining training courses according standard of AccorHotels.

3. Insurance policy

Insurance according to the provisions of Labour law

Suncare Insurance according to the provisions of policy SunGroup

• 2-4 years managerial position in a 4 / 5-star category hotel.

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to

improve personal performance.

• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.

• Strong leadership, people management and training skills.

• Guest oriented and able to confidently build and exceed service standards.

• Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.

• Strong interpersonal skills and attention to details.

• Thorough knowledge of restaurant operations including food, beverages, supervisory aspects,

• Considerable skills in math and algebraic equations using percentages.

• Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.

• Able to work under pressure and deal with stressful situations during busy periods.

• Apply to via hoteljob.vn
• Submit CV to email: Hb2r4-hr4@ accor.com ( please delete the space after the @ character)
• Tel: 0388 117 333 (Mr.Linh)

*Note that ONLY shortlisted candidates will be contacted.