Premier Village Phu Quoc Resort managed by Accor

* Managing Bar/Lounge Operations
- Implements agreed upon beverage policy and procedures throughout the property.
- Manages in compliance with all local, state and beverage and liquor laws.
- Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
- Monitors adherence to all liquor control policies and procedures.
- Attends pre- and post-convention meetings as needed to understand group needs
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
- Manages to achieve or exceed budgeted goals.
- Ensures compliance with all Bar/Lounge policies, standards and procedures.
- Maintains food handling and sanitation standards.
- Manages inventories according to budget and business levels.
- Assists with developing menus and promotions as necessary.
* Leading Bar/Lounge Team
- Trains staff on liquor control policies and procedures.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures employees understand expectations and parameters.
- Communicates critical information to the Bar/Lounge staff regarding each event.
* Ensuring Exceptional Customer Service
- Provides excellent customer service.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds effectively to guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Provides feedback to individuals in an effort to improve service performance.
- Reviews comment cards and guest satisfaction results with Heartists
* Managing Heartist Activities
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in the development and implementation of corrective action plans.
* Salary and Allowances.
- Full Salary & monthly Service Charge in probation period.
- Support to relocation allowance by ranks.
- Home Visit allowance.
* Benefits
- Supported housing staff with full amenities and entertainment area.
- Support shuttle bus to Hotel.
- Support for full meals during the work shift and day off.
- Uniforms are provided according to Hotel standards.
- International working environment, joining training courses according standard of Accor.
* Insurance policy
- Insurance according to the provisions of Labour law
- Suncare Insurance according to the provisions of policy SunGroup