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Mô tả công việc
- Support FOM, Duty Manager in instructing and supervising the FO operations.
- Ensure good customer service delivered to every individual at Lobby. Working mainly at Privilege Lounge for VIP/ ADV Member to do welcome, check - in, customer service, handling complaint
- Receive compliments with courtesy and keep track of complaints.
- Report all issues related to customer service in the book handed to manager.
- To treat guests as a host, including guests needing special attention, family, women and the disabled.
- To be willing to help guests.
- To prepare fruit baskets and other utilities in rooms upon special requests of guests.
- To save and regularly update profile information of guests, birthdays and anniversaries of guests.
- To ensure all guests are served immediately and politely.
- To guide guests to their room after checking in, introduce the conveniences of the hotel and other special service on the way to their rooms.
- To check with Front Office Supervisor about room status within the day, quickly meet guests’ requirements.
- To check all rooms arranged for VIPs and regular guests within the day when required.
- To provide guests with any information related to meetings, ticket service, general information of flights, buses, ferries and trains, special events in the city and activities of the hotel at the time. To show your regards to guests anywhere, anytime.
- Guest relation department must ensure to have good relationships and coordination with other departments in serving guests.
- To ensure all guests in the hotel, especially regular guests, receive all premium service and enjoy their satisfactory stay in the hotel.
- To meet and welcome regular guests and VIPs at their arrival. To check lists of VIPs, regular guests and all individuals coming within the day to plan for welcoming.
- To collate with confirmation to ensure all guest requirements are met.
- To ensure all complaints of guests during their stay are solved at the best and earliest.
Quyền lợi được hưởng
- Uniform Laundry by the Company;
- Daily meals
Yêu cầu công việc
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Computer literacy A customer-oriented and professional attitude
An outgoing personality Outstanding communication abilities
Yêu cầu hồ sơ
![THE ONE_Công ty TNHH tổ chức sự kiện Vạn Hoa THE ONE_Công ty TNHH tổ chức sự kiện Vạn Hoa](https://1900.com.vn/storage/uploads/companies/logo/30/tai-xuong-82-1700575497.jpg)
THE ONE là Trung tâm tổ chức sự kiện 5 sao mới nhất tại Hà Nội. Nằm ở ngay khu vực trung tâm thành phố và chỉ vài bước chân sẽ đến Hồ Hoàn Kiếm, Hà Nội
Địa chỉ: Số 2 Chương Dương Độ, Quận Hoàn Kiếm, thành phố Hà Nội
Tổng diện tích 10.000m2
Trung tâm có 9 phòng tiệc, sức chứa tối đa 5000 khách. Sân tổ chức sự kiện ngoài trời 4000m2
Các phòng tiệc được thiết kế hiện đại và sang trọng
Các phòng có kết nối internet tốc độ cao
Nhà hàng Mamamia chuyên phục vụ món ăn Ý
Những nghề phổ biến tại THE ONE_Công ty TNHH tổ chức sự kiện Vạn Hoa
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