Amanoi Resort

DUTIES AND RESPONSIBILITIES

Responsible for all guest activities specifically on water sports activity

Ensure a high level of service and safety to guests using the beach club and its facilities

Report direct to General Manager/Resort Manager

DUTIES

Financial

• Assist to establish the Department Annual Operating Budget in advance for approval by the Manager and Financial Controller
• Ensure that the Departmental Operating Budget is strictly adhere to and that all costs are strictly controlled

Administration

• Attend meetings and briefing with other Department Heads as determined by the Manager. Ensure that all department reports and correspondence are completed punctually and accurately.
• Review existing and initiate new departmental policies as required
• Submit monthly report to the Manager detailing department activities for the past month and planned activities in the ensuing month

Employee Handling

• Ensure all employees report for work punctually wearing the correct uniform and name tag at all times
• Assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development
• Ensure that all employees have a complete understanding of and adhere to the resort’s Staff Handbook
• Interview and subsequent selection of potential employees in liaison with the Personnel Department
• Conduct employee evaluation and to review their general performance, discuss existing performance and areas of improvement
• Conduct Departmental Orientation Program for new employees to ensure they understand the policies and operation of the resort
• Ensure that all staff provided a courteous and professional service at all times
• Counsel staff members for any breaches of conduct and observe policies when issuing formal disciplinary notice

Operational

• Constantly review and appraise the procedures within the Recreation and Activities Department to ensure quality of service and product at all times
• Monitor and motivate staff skills within the department and plan training and safety programs to rectify any services deficiencies
• Conduct regular briefings with the department staff ensuring good communications at all times
• Ensure that overtime within the department is minimized and authorized
• Ensure that all areas within the department are equipped with correct staffing levels in accordance with expected business demand
• In conjunction with Front Office and Reservations Manager, GM, RM, effectively manage the Recreation and Activities sales revenue to maximize capture rates and average guest spend
• Liaise with Sales Department to advise all affiliated reservations offices of potential Recreation and Activities calendar of events, special promotions and other special offers for the next 12 months
• Ensure all aspects of communications are operated to standard and recorded per policies
• Ensure Recreation and Activities Team Work is accurate and attains Amanoi Standards in all aspects of guest service needs
• Liaise with GM and RM and executive Chef to ensure Amanoi presentation standards of cuisine, beverage, for all tours and excursions
• Ensure Micros and Materials Control setup and operation standards are in line with Amanoi Standards and are approved by the Financial Controller
• Ensure Amanoi quality of service in all areas
• Check cleanliness and maintenance of outlets and operational equipment
• Always be available to handle guest requests and apply the role of the ‘host’
• Other duties as directed by the Resort Manager, and General Manager
• Monitor the staff skills within the department and plan training programmers to rectify any service
• Ensure that all areas within the department are rostered with correct staffing level in accordance with expected business demand
• Giving accurate responses to potentials clients, guests, travel agents, and staff enquiries regarding Recreation and Activities.
• Ensure the quality of service across all areas
• Handle daily correspondence by fax or e-mail and response them within 24 hours and ensure they get appropriate answers, in order the clients get accurate information or answer as soon as possible

• 12 AL/year
• Social Insurance as per the law
• Housing, meal, laundry service
• JLT health care package after 6 months of service
• 13th Month salary

• Proven working experience as Recreation Manager/Director, preferably in a luxury setting
• Strong organizational and people management skills
• Excellent communication skills
• Proficiency in English, multilingualism will be considered an asset
• Ability to work flexible hours

• Application letter
• CV
• Qualifications