BSS Group ★ 2.9

JOB DESCRIPTION:

- Work with the product team to provide excellent customer support

- Help customers set up and use BSS Commerce Shopify apps.

- Communicate technical issues to the development team and create follow-up tasks.

- Keep customers updated on their requests.

- Report common issues to the product team to help improve our apps.

- Participate in regular online training sessions.

- Handle additional tasks as needed (about 10% of your workload).

REQUIREMENTS:

- Availability to work full-time, on-site, 40 hours per week.

- Proficiency in English, with an IELTS score equal or above 7.0

- Strong skills in communication, presentation, and analysis.

- Prior experience in Shopify customer support, and e-commerce is an advantage.

- Basic knowledge of HTML/CSS is a plus point.

- Team player with a fast learning ability.

TO BE A BSSER, YOU WILL HAVE:

- Salary: 8-15M VND, with performance reviews every 6 months.

- Performance bonus, seniority bonus, birthday gift.

- Opportunities to improve English skills and to gain hands-on experience in dealing and negotiating with diverse clients.

- Work with 100% foreign. Exposed to the latest technology and eCommerce trends.

- Youth and dynamic working environment with 95% members are 9x, we have many clubs: running, football, board games…

- Complimentary tea and coffee, and access to a library of interesting books available for free borrowing.

- The State statutory holidays and collective activities organized by the Company (travel

team building, health care, volunteer…).

- Working hours are 5 weekdays, with weekends off.

- Other benefits according to the provisions of the Company and the Labor Code.