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INTRACOM
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Technical Consultant
INTRACOM
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Thông tin cơ bản
Mức lương:
25 - 35 triệu
Chức vụ:
Nhân viên
Ngày đăng tuyển:
13/12/2023
Hạn nộp hồ sơ:
09/10/2024
Hình thức:
FULL_TIME
Kinh nghiệm:
1 - 3 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Quận Tân Bình
Chi tiết công việc
Technical Consultant (iOS)
VND 25,000,000-35,000,000
Years of Experience: 1 - 3
Vietnam, Ho Chi Minh City
Must-Have Skills
Nice-to-Have Skills
• iOS Development
• Objective-C
• English
• Swift
• Android
• React Native
Job Description
Technical Support:
• Working together with Technical Support Team to help troubleshoot incident, problem and change management to ensure all reported issues are resolved as per pre-defined SLA
• Collaborate with cross-functional teams (ie. internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems through Service Delivery Manager
• Document troubleshooting and problem resolution steps.
• Provide on-call support outside regular business hours as and when required.
Development:
• Create and maintain API Bridge solution between V-Key SDK and cross-platforms (i.e. Flutter, ReactNative, Cordova...)
• Managing V-Key Diagnostic Application including maintain, update application regularly
• Managing Asset verification tool
Project Integration:
• Participate in the project with customer to support the integration of V-Key solution
Nice-to-Have Requirements
• Experience in a customer-facing role within a high-tech industry, ideally with direct exposure to troubleshooting technical issues. Experience with Android platform, cross-platforms (i.e React Native, Cordova, Kony...)
Requirement:
• Bachelor’s degree or equivalent experience
• Minimum 1-2 years of experience with iOS Mobile Development (Object C, Swift)
• Strong communication skills and a command of English in order to act as a bridge between customers and the service delivery team.
• Willing to work beyond business hours as and when required (overtime benefit will be provided)
• Willing to help customers and who will not rest until a problem is solved
• Willing to travel oversea to work at customers’ site as required
• Language skills: Good command of spoken English Able to handle pressures during incidents
• Work in a team environment
• Love to work with multi-national customers Previous experience supporting software products and resolving complex technical queries
• Be smart, driven, curious, and empathetic support member
• Couple technical acumen with exceptional verbal and written communication skills
Nice-to-Have Requirements
• Experience in a customer-facing role within a high-tech industry, ideally with direct exposure to troubleshooting technical issues.
• Experience with Android platform, cross-platforms (i.e React Native, Cordova, Kony...)
Khu vực
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