CÔNG TY TNHH DECHANG

Overview

RMIT University Commitment

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

Why RMIT University Vietnam?

RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 123rd globally and 10th in Australia in QS World University Rankings 2024. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT University

Rewards And Benefits

• Competitive salary package starting from 19,233,000 VND and allowances
• 20 paid annual leave, carer leave and public holidays (Christmas and Tet Holidays)
• Private health insurance and wellness programs
• Professional development and career advancement
• Relocation and visa support
• Access to state-of-the-art facilities and resources
• A vibrant and diverse campus life and more!
  
  

RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer to Work for in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website: https://www.rmit.edu.vn/about-us/work-at-rmit

Position Summary

This role will ensure the smooth provision of administrative activities required by the Senior Academic English Manager relating to the academic policies and procedures of RMIT Vietnam and English & University Pathways (SEUP). This position has shared responsibility of administration support for the day-to-day operations of SEUP programs, conducting of Placement Testing and supporting student engagement to provide students with an exceptional experience.

This role is also the main contact point in the SEUP that responds to the general enquiries of current students, parents, and members of staff of the English for University (EU) program. The incumbent will provide information about student progress, attendance, results, materials, advice, complaint, or issue resolution and deliver this to a high standard of customer service intended to exceed our customers’ expectations.

Reporting Line

Reports to: Senior Academic English Manager (Hanoi) - SEUP

Key Accountabilities

Customer Service

• Communicate a clear and deep understanding of SEUP products, student processes, policies, procedures and guidelines from SEUP and RMIT University Vietnam so that related questions or issues from students or parents can be addressed promptly, accurately and transparently.
• Ensure accuracy and punctuality of communications to students and parents in relation to attendance issues, student progress, student issues, results, requests, complaints, appeals, special consideration for re-sitting exams, end of course exclusion, and other administrative communications, by telephone, online via email, or via face-to- face communication.
• Actively contact students who have stopped studying in the SEUP each term to give advice on course re-enrolment to increase retention.
• Arrange meetings or counselling sessions for students or parents to meet Senior Academic English Manager or SGS Academic English Manager regarding student progress or issues and translate when required.
• Coordinate with SEUP National Market Engagement Coordinator to conduct Placement Testing and support events to introduce RMIT student support and services and create excellent customer experiences for potential students and parents.
• Maintain frequent and effective communications with RMIT Connect, Student Recruitment & Marketing, Student Admin, and Finance to ensure enrolments, payments, requests or issues from students or parents are processed efficiently and with minimal errors.
• Support the organisation of EU student engagement events in relation to student orientation, campus tours, and other student engagement and university events.
• Serve as the contact point for questions from other departments regarding student feedback or communication of EU and liaise with SAEM for any support required.
  
  

Administration Support

• Provide day-to-day administrative support for Senior Academic English Manager and teachers including student related records, regular equipment audits, any problems with facilities and equipment, student results and reports and alike.
• Provide timely and accurate reports to management staff and stakeholders in relation to individual sales targets, enrolment numbers, placement testing, English entry levels, inquiry volumes, variances, challenges and trends whenever required.
• Support all aspects of EU Assessment Operations in HN, including creating class lists and seating plans, updating Canvas announcements, printing exams, arranging invigilation for ELS and resit exams, and releasing results.
• Conduct end of course evaluations and ensure course evaluation reporting requirements are met.
• Support and cover other SEUP staff’s tasks when they are on leave or work in shift to ensure smooth communication and daily operation.
• Ensure all documentation collected from or about students is complete, accurate, unambiguous and in sufficient detail.
• Manage all SEUP assets including but not limited to computers, printers, laptops, tablets at different campuses of RMIT Vietnam to run the English programs. The management includes loan process system, asset reports, transfer, disposal, purchase of replacement and new additional items, and maintenance services.
• Provide and coordinate high quality administrative support to staff, teachers and students of the relevant department including, but not limited to: placement testing, issuing of exam results, management of file systems, student advisement, students and parents’ feedback and complaints, management of administrative resources and teaching materials, translation services, research support, records of internship, and contract preparation.
• Support SAEM with coordinating and organising SEUP HN staff functions and events including invitations, purchase orders, venue bookings, catering, and financial process and management.
• Support SEUP Executive Assistant with staff travel arrangements to and from HN, including paperwork, per diem, accommodation, and taxis.
• Undertake any other duties that may be required by Senior Academic English Manager.
  
  

Finance administration

• Work with local suppliers, prepare contracts, PO requisitions, memos, and quotations, and liaise with other stakeholders as needed.
• Organize monthly expenses for SEUP HN, including costs for both NI and EU programs, such as postal fees, mobile fees, additional AC expenses, etc.
• Complete all financial tasks related to staff engagement and travel.
  
  

Key Selection Criteria

• A relevant bachelor's degree. Bachelor's degree in the major of Sales and Communication is desirable.
• At least 2 years’ experience in customer service and administration.
• Demonstrate a commitment to service ethics and excellence through the provision of quality service and advice and timely responses.
• Well-developed and demonstrable interpersonal skills, including negotiation, liaison, and cross-cultural communication specifically in relation to customer relationship and sales functions.
• Highly organised, detail oriented and able to handle multiple tasks simultaneously in a fast-paced environment.
• Excellent customer service ethics and high expectations of quality.
• Well-developed planning, organizational and problem-solving skills with the ability to supervise, coordinate and/or implement tasks in a timely fashion.
• Attention to detail and accuracy when managing and communicating information and when entering data.
• Excellent verbal and written communication skills.
• Demonstrated ability to work independently and as part of a team.
• Experience using database systems, experience in sales and customer services in the education industry.
• Experience working with a wide range of suppliers, contractors, production houses, and event agencies regarding supplier contract management, performance evaluation and OHS.
• Sound knowledge and skills using CRM systems.
  
  

English Proficiency

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) score of at least 5.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).

For any role, English Language Proficiency may also be proven by showing successful completion of secondary education to a level qualifying to enter university study while being instructed through the medium of English, as per the RMIT University recognised qualification list.

How To Apply

Please submit your CV, covering letter, and qualifications by clicking on the ‘Apply’ link below.

Applications Close

25 thg 8 2024 11.59 pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

https://www.rmit.edu.vn/about-us