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Samsung Electronics Viet Nam
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D2C Customer Experience Assistant Manager
- Hết hạn
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
13/03/2024
Hạn nộp hồ sơ:
12/04/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- PVI Tower No. 1, Pham Van Bach, Yen Hoa Cau Giay Hà Nội Vietnam
Các Phúc Lợi Dành Cho Bạn
13th month salary + Performance Bonus
Health Care Insurance for Individual & Dependant
Mô Tả Công Việc
[Strategic Decision]
Set the direction and methods for sales and customer experience
Establish the direction for Experience Team and monitor KPIs
[People Management]
Assess and coach store staff on D2C sales skill and core experience delivery
Managing the recruitment process for the team, handling both entry-level and experienced hires, and conducting interviews
[Operation Management]
Manage daily meal shifts and break allocations for experience team members
Monitor the operational status of the team to manage issues and report results related to:
Customer Experience Guidance
Product Sales
Payment process handling
Environment Setup (In Store)
Delivery Operation
O2O Customer Engagement
O2O Calendar Management
On/Off-line Return & Replacement
Customer Consultation
Online Event Support
Tech. Support & Consultation
Set the direction and methods for sales and customer experience
Establish the direction for Experience Team and monitor KPIs
[People Management]
Assess and coach store staff on D2C sales skill and core experience delivery
Managing the recruitment process for the team, handling both entry-level and experienced hires, and conducting interviews
[Operation Management]
Manage daily meal shifts and break allocations for experience team members
Monitor the operational status of the team to manage issues and report results related to:
Customer Experience Guidance
Product Sales
Payment process handling
Environment Setup (In Store)
Delivery Operation
O2O Customer Engagement
O2O Calendar Management
On/Off-line Return & Replacement
Customer Consultation
Online Event Support
Tech. Support & Consultation
Yêu Cầu Công Việc
Bachelor degree of marketing /business administration or equivalent.
- At least 3 - 4 years’ experience in sales and customer experience/Customer Service Management for Well-known Companies in Retail/Fashion/Cosmetics/Hospitality...
- Strong leadership and Collaborative, Creative, resourceful & strategic minded.
- Independent, self-motivated with excellent interpersonal and communication skills.
- Good analytical skills and high adaptability in a fast moving environment.
- Excellent English Skills, Able to communicate in Korean is an advantage
- At least 3 - 4 years’ experience in sales and customer experience/Customer Service Management for Well-known Companies in Retail/Fashion/Cosmetics/Hospitality...
- Strong leadership and Collaborative, Creative, resourceful & strategic minded.
- Independent, self-motivated with excellent interpersonal and communication skills.
- Good analytical skills and high adaptability in a fast moving environment.
- Excellent English Skills, Able to communicate in Korean is an advantage
Khu vực
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