Mô tả Công việc 1. Operation management - To manage the Sales & Operation team to handle online orders in daily basis to complete all orders in time with effective quality of work. - To develop & train online sales team about process, flow, order monitoring, customer service, etc.... - To monitor order processing process, delivering services and handle return, refund, exchange requests from customers properly. - Coordinate with related departments (Merchandising, Operation, warehouse, Transport, Accounting...) to deliver company's products to customers effectively & efficiently. - Make verbal or written daily, monthly reports related to sales e-commerce. 2. Customers service - Manage customer enquiry for all on-line channels with fast & appropriate response - Escalate of all problems/complains to assure they are satisfactory resolved - Update all related issues regarding the orders for further coordinating with customer - Analyze customer's trend, comment, feedback and report - Cross check with order status cancellation from delivery suppliers provide call to customers if need 3. Improvement - Observe and listen to problems from the store to give solutions quickly - Survey competitors & make a report to compare the weak point & strong point so as to improve next time - Apply technology in operating to increase productivity - Improve picking and packing process so as to speed up orders processing 4. Support - Support the store when there are problems related to online sales: product, system and operation - As a connection between HQ & stores to help the store achieve goals - Support to clearly explain the problems in the procedure so that the store always does it right - Call support from HQ & other department to support Omni in peaktimeYêu Cầu Công Việc College/University degree Ability to work well in a fast-paced environment Can-do attitude & good problem solving skills Strong teamwork & interpersonal skillsLaptop Chế độ bảo hiểm Du Lịch Phụ cấp Xe đưa đón Chế độ thưởng Chăm sóc sức khỏe Đào tạo Tăng lương Công tác phí Phụ cấp thâm niên Nghỉ phép năm CLB thể thao