Hôtel De L'opéra Hanoi - Mgallery By Sofitel

A. OPERATION:

• Carry out the check-in and check-out process.
• Receive and confirm reservations.
• Check and register visitors.
• Update tenant’s relevant data into tenant profiles promptly and accurately.
• Proactively communicate and check the FO logbook for sufficient information to continue monitoring work effectively.
• Regularly check and update the FO logbook related to requests, notes, and events
• Update and make purchase requests for tenant birthday gifts.
• Receive tenant cash payments and issue appropriate receipts; control the front office cash float during the shift.
• Prepare key cards for the next day’s tenant arrivals.
• Explain and provide information on facilities within the building and apartments.
• Must be well aware of all emergency policies and procedures that may arise during the shift.
• Perform other tasks as requested by the Line Manager.

B. REPORT:

• Ensure all reports in charge are updated properly and punctually.
• Carry out periodic and unscheduled reports as requested by Resident Management.

C. MANAGEMENT:

• Resolve customer issues and complaints quickly and efficiently to maintain high customer satisfaction and service quality.
• Support the FO Supervisor in training and guiding new employees.
• Regularly share and update knowledge to improve staff professional skills in the department.

• Compulsory SHUI upon full gross salary
• 13th-month salary, review 6-month KPI bonus (on business results)
• Annual health check, Additional health insurance
• Gifts on special holidays & occasions: birthday, New year, Mid-Autumn...
• Outing trip
• Uniform, free parking
• Clear growth and promoted opportunities.

• Have a degree in hospitality or a related field preferred..
• At least 2 years of experience in Front Office operations
• Strong leadership and communication skills.
• Fluently English speaking skills
• Ability to work flexible hours: 6:00-14:00; 14:00-22:00; 22:00-6:00 (if required)
• Customer-focused with a commitment to delivering exceptional guest service.
• 13th-month salary, review 6-month KPI bonus (on business results)