Hôtel De L'opéra Hanoi - Mgallery By Sofitel

1. General Administration:

• Supervise the day-to-day administrative operations of the resort, including managing office supplies and facilities.
• Coordinate with other departments to ensure smooth operations and communication.
• Manage staff schedules, ensuring adequate coverage in all areas of resort operation.
• Coordinate staff payroll administration, ensuring accuracy and timeliness of payments.

• Oversee the planning and execution of resort activities, ensuring they meet guest satisfaction and safety standards.
• Collaborate with the activities team to organize daily, weekly, and seasonal recreational events for guests.
• Ensure the proper training and preparedness of activity staff to deliver high-quality guest experiences.
• Monitor guest feedback on activities and suggest improvements to enhance guest satisfaction.

• Promote employee welfare and morale by organizing team-building activities, staff events, and celebrations.
• Coordinate staff training programs to improve skills and customer service excellence.
• Address employee concerns and ensure a positive work environment.

• Prepare regular reports on HR activities, staffing levels, and any issues affecting resort operations.
• Maintain up-to-date records of employee attendance, leaves, and disciplinary actions.
• Assist in preparing annual budgets related to HR and activity planning.

• 100% salary and service charge in probation.
• Join in social insurance after probation.
• Accommodation at Staff house with 3 meals/ day.
• 12 days Annual leave in a year.
• Annual home visit allowance.
• Participate in staff activities: Birthday, YEP, Outing trip,...
  

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in HR software and Microsoft Office Suite.
• Knowledge of labor laws, safety regulations, and general resort operations.

• Leadership and decision-making capabilities.
• Ability to work under pressure.
• Strong problem-solving skills and a customer-oriented mindset.