Hyatt Regency West Hanoi ★ 4.3

Purpose:

• To provide efficient administrative support to the General Manager.

Administration:

• Provides administrative support to General Manager/ Hotel Manager, ensuring the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.

• Reads and routes incoming mails.

• Locates and attaches appropriate file correspondence to be answered by General Manager/Hotel Manager.

• Types, files, and up-keeps all private and confidential matters related to the Executive Office.

• Sets up a systematic and efficient filing system, both for hard files as well as all electronic data, that enables quick retrieval.

• Ensures all files are kept up to date at all times.

• Prepares the relevant materials for all meetings attended by the General Manager: Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and ad hoc meetings.

• Answers telephone and gives information to callers or routes call to appropriate official and places outgoing calls.

• Greets visitors, ascertains nature of business, and conducts visitors to appropriate person.

• Compiles and types statistical reports.

• Makes copies of correspondence or other printed matter.

• Prepares outgoing mail.

• Types, takes dictation and minutes, drafts letters, files and traces, composes correspondence.

• Attends and prepares minutes as instructed by the General Manager.

• Monitors and maintains the proper appearance of the Executive Office.

Customer Service

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.

• Maintains positive guest and colleague interactions with good working relationships.

People Management

• Supports the implementation, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

• Opportunity to work at one of the biggest hotel groups in the world which has been named to the FORTUNE 100 Best Companies to Work For list, an annual ranking of companies with outstanding workplace cultures according to global research and consulting firm Great Place to Work and FORTUNE.

• International and professional but friendly 5-star working environment.

• Delicious and nutritious meal at Hotel Associate restaurant.

• Uniform provided by Hotel.

• Opportunity to stay free up to 12 complimentary room nights at all Hyatt property over the world and get staff rate for other stay.

• Food and Beverage discount at Hotel restaurant.

• Social Insurance, Health Insurance and Accident Insurance as per law

• Accident 24/7 Insurance

• Other benefits following Hotel policy & Vietnam labor law

• Opportunity to develop career

• Diploma in Business or Secretarial study

• 03 years of experience in secretarial field

• Excellent command of English

• Proficient in Microsoft office

• Exceptional and professional communication skills, both oral and written.

• Well organized, detail-oriented and can multi-task