InterContinental Phu Quoc Long Beach Resort

- Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
- Promote the Hotel’s (and ICHG generally) products and services
- Maintain a high level of product and service knowledge about all ICHG Hotels in your region
- Develop and maintain a regular pattern of sales calls
- Prepare and execute action plans which increase reservation sales and associated business
- Record and process reservations made by phone/fax/email
- Accept wait list reservations
- Process amendments to reservations such as extensions, early departures, etc
- Manage “no show” reservations by investigation and recording of same
- Record special billing arrangements for groups and conventions
- Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
- Maintain knowledge of special rates/ offers/ promotions
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Prepare reports as requested (eg to travel agents, business houses etc)
- Prepare reservation sales reports
- Perform any other duties which may be assigned by the management from time to time.
* Benefits:
- Rest & Relaxation, Repatriation Allowance
- Relocation and Home Leave allowance
- Uniform, accommodation, transportation and meal are provided
- International working environment
- Health care insurance
- 24/7 accident insurance
- Service charge as revenue