Jiva Hoa Lư Retreat

• Housekeeping Leadership: Lead and inspire the housekeeping team to provide exceptional service and maintain a welcoming and comfortable environment for guests.

• Quality Assurance: Ensure the cleanliness and maintenance of guest rooms, public areas, and facilities according to established standards and protocols.

• Inventory Management: Supervise the inventory of linens, supplies, and equipment, ensuring adequate levels and cost-effective management.

• Staff Training and Development: Recruit, train, and mentor housekeeping staff, fostering a culture of excellence, teamwork, and personal growth.

• Scheduling: Develop and manage housekeeping staff schedules to ensure proper coverage and efficient utilization of resources.

• Guest Satisfaction: Collaborate with other departments to address guest feedback and concerns related to housekeeping, striving to exceed guest expectations.

• Budget Management: Monitor and manage the housekeeping budget, including expenses for labor, supplies, and equipment.

• Maintenance Coordination: Coordinate with maintenance teams to address repairs and maintenance needs, ensuring a seamless guest experience.

• Health and Safety: Implement and enforce health and safety protocols to create a safe and healthy environment for guests and staff.

• Environmental Sustainability: Promote and implement eco-friendly practices to support the property‘s sustainability goals.

• Communication: Maintain open communication channels with other departments, providing information and support as needed for smooth operations.

• Reporting: Prepare regular reports on housekeeping activities, performance, and metrics for senior management.

- Salary: negotiable based on experiences.

- Revenue bonus, holidays, 13th month salary based on Company regulations and revenue.

- Participate in Company activities: professional development and training, team building activities, field trip...

- Work in a dynamic, professional environment.

• Bachelor‘s degree in Hospitality Management or related field (relevant experience may be considered in lieu of a degree).

• 5 years of progressive experience in housekeeping management, with at least 2 years in a supervisory or managerial role.

• Strong knowledge of housekeeping practices, cleanliness standards, and guest service principles.

• Excellent communication, leadership, and organizational skills.

• Proven ability to manage and lead a diverse team.

• Familiarity with housekeeping software and Microsoft Office Suite.

- All copies/scaned certifications

- Reference list

- Letter of recommendation (if any)