Queen Ann Nha Trang

• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.

• Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.

• Answer questions about property facilities/services and room accommodations.

• Follow sales techniques to maximize revenue. Input and access data in reservation system.

• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

• Follow proper escalation procedures when addressing guest concerns.

• Uniforms and shift meals are provided by the Hotel

• Creative and friendly working environment.

• Career development opportunities at Company

* Can communicate fluently by English.

* Education and Experience:

High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

Or 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

• Please send your application by online, email or direct to Hotline Zalo: 085 277 8688