Premier Village Phu Quoc Resort managed by Accor

1.Job Purpose

Be responsible for managing the hotel’s training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results. The L&D Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resource.

Key Interactions

Internally

· Hotel Executive Committee Members, Hotel Employees and Corporate Employees

Externally

· Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.

2.Primary Responsibilities

TRAINING TASKS:

· Analyzes training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review

· Familiarizes yourself with the Accor Human Resources and Training Standards, localizing where necessary

· Ensures effective training programs are in place for the following:

o New Employee Orientation

o Train the Trainer

o Customer Service Training

o Technical job specific training (through certification of departmental standards and procedures)

o Supervisory Skills Training

o Management Development

o Fire, Life and Safety Training

o Selling Skills

o Employee retraining

· Monitors the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved

· Maintains all hotel training records

· Establishes a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development

· Designs, produces and implements training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective

· Attends departmental training session and critique performance

· Assists Department Trainers in preparing and conducting departmental training and assess accordingly

· Prepare and monitor training programs for:

o Management Trainees

o Work Experience

o Hotel School Trainees, etc

· Obtains a network of specialist training professionals who can assist with the conduct of training programs for advanced or specialist training

· Ensures that Department Heads abide by their responsibilities of employee training against departmental SOPs

· Produces monthly training reports for your Manager and the General Manager including:

o Internal Training Programs conducted:

Who attended

Number of people attended

Duration of training

Who trained

Cost of delivery (including labor costs)

Anticipated return on investment and/or training goal

o External training programs attended:

Who attended

Number of people attended

Duration of training

Who trained

Cost of delivery (including labor costs)

Anticipated return on investment and/or training goal

· Liaise with other Accor L&D Managers to share experiences and resources

· Liaise with educational institutions conducting hospitality and training courses

· Maintains current information and records of suppliers of training resources and materials

· Delivers briefings of all internal programs to executive management and department heads

· Contributes towards regional activities as directed by Regional Director of T&C/General Manager

· Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines

· Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

· Regularly communicates with staff and maintains good relations

· Works with Superior in the preparation and management of the Department’s budget