Premier Village Phu Quoc Resort managed by Accor

Job Summary – (Role Summary)

Assist in managing the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. Serve as Executive Housekeeper in his/her absence.

Essential Duties and Responsibilities – (Key Activities of the role)

• Monitors Housekeeping personnel to ensure guests receive prompt and courteous service

• Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention

• Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry

• Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms

• Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required

• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary

• Assists in recruiting in line with company guidelines

• Prepares detailed induction program for new staff

• Ensures training needs analysis of Housekeeping staff is carried out and training programs are designed and implemented to meet needs

• Assists in the preparation of the hotel strategic plan, goals program, and Housekeeping Departmental Budget

• Develop potential of others through coaching and development opportunities to build organization capability for the future

• Follows up on progress of agenda items covered in regular meetings

• Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests

• Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department

• Supervises outside contractors to ensure contractual compliance

• Ensures that consumption of guest supplies is under control

• Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests

• Works with the Executive Housekeeper on routine cleaning programs including spring cleans, etc

• Acts on behalf of the Executive Housekeeper in his / her absence as assigned

• In conjunction with the Crisis Management Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outage, Bomb Threat, Cyclone Warnings, etc

• Fully conversant with all hotel emergency procedures

• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats

• Works with Superior and Human Resources on manpower planning and management needs

• Works with Superior Director of Finance in the preparation and management of the Department’s budget.

1. Salary and Allowances

Full Salary & monthly Service Charge in probation period

Support to relocation allowance by ranks

Home Visit allowance

2. Benefits

Supported housing staff with full amenities and entertainment area

Support shuttle bus to Hotel.

Support for full meals during the work shift and day off.

Uniforms are provided according to Hotel standards.

International working environment, joining training courses according standard of AccorHotels.

3. Insurance policy

Insurance according to the provisions of Labour law

Suncare Insurance according to the provisions of policy SunGroup

Required Skills 

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Good writing skills

• Proficient in the use of Microsoft Office

• Problem solving, motivating, organizational and training abilities

• Strong Leadership skills in managing teams

Qualifications 

• Diploma in Hotel Administration, Hotel Management or equivalent

Experience 

• 3 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience.

• Type and level of experience required may vary slightly based on size and complexity of operation

• Apply to via hoteljob.vn.
• Submit CV to email: Nộp hồ sơ or Nộp hồ sơ .
• Tel: 091 763 5788 (Mr.Linh)

*Note that ONLY shortlisted candidates will be contacted.