Sheraton Hanoi West

• Duty Night Manager is the only representative of the management during nighttime. He must be, for this reason, very versatile and to be ready to handle some very different situations.
• Be the first to be called if a guest is looking for a member of the management team. In dealing with these situations, he must use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organisation of the hotel
• To maintain per shift an accurate record in the logbook of items and incidents which may be of concern to the management and/or which may require further attentions.
• To co-ordinate the overall lobby activity and will be dynamic in guest relationships.
• To ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.
• Responsible to ensure that all Financial and Audit Procedures are respected.  
• Registration cards and correspondence, Rebates, Paid Out, Room rates, credit limit, float…
• To motivate all the staff regarding the selling and up-selling programmes, and to make sure that the rates given are matching with the instructions received. To do the proper controls as per procedures established
• Duty Night Manager will patrol in the whole hotel several time during the night and check every area.

• Competitive remuneration package
• Attractive function allowance and night allowance
• Delicious and nutritious meal at Hotel Associate restaurant.
• Uniform provided by Hotel.
• Food and Beverage discount at Hotel restaurant.
• Social Insurance, Health Insurance and Accident Insurance as per law
• Accident 24/7 Insurance
• Other benefits following Hotel policy & Vietnam labor law.

• Good communication skill, demonstrate ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company.

• Proficient in the use of Opera system, Microsoft Office

• Problem solving, analytical, reasoning, motivating, organizational and training abilities.

• Customer service oriented

• Self-motivated and results oriented

• Excellent oral and written communication in English

Qualifications:

• University graduate with a degree in Business administration, Hotel Administration or related fields.

• At least 2 years of relevant experience or similar supervisory role in Front Office