L1/L2 IT Global Service Desk Analyst
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L1/L2 IT Global Service Desk Analyst
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
02/01/2025
Hạn nộp hồ sơ:
16/02/2025
Hình thức:
FULL_TIME
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
We are looking for a L1/L2 IT Global Service Desk Analyst to join our IT team in Vietnam. As part of a larger team, you will be assisting with different projects, troubleshooting, resolving technical issues, and adding value to the overall global service desk. You will get exposure to OPSWAT’s IT leaders, work at a global service desk, and an opportunity to gain experience with the technical operations of a large organization dedicated to supporting the critical infrastructure of the world.
What You Will Be Doing:
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
The Position
We are looking for a L1/L2 IT Global Service Desk Analyst to join our IT team in Vietnam. As part of a larger team, you will be assisting with different projects, troubleshooting, resolving technical issues, and adding value to the overall global service desk. You will get exposure to OPSWAT’s IT leaders, work at a global service desk, and an opportunity to gain experience with the technical operations of a large organization dedicated to supporting the critical infrastructure of the world.
What You Will Be Doing:
- Hands on interaction with different departments and people.
- Respond to user requests globally for service, troubleshoot problems and help develop solutions.
- Troubleshooting and supporting on-premises and cloud infrastructure issues.
- Assist and execute cloud production deployments based on playbooks
- Access management and securing customer data
- Participate in business resiliency exercises and the incident response lifecycle.
- Work on incident and event correlation, fidelity related to incident monitoring, alerting, and management processes
- Administration of identity & access management, vulnerability management, patch management, and endpoint management programs.
- Level 1 and Level 2 technical support for service and incident requests.
- Bachelor's Degree in Computer Science, or related majors.
- Proficient with Windows 10/11, Windows Server and/or Linux systems Server. Basic understanding of macOS
- Strong Microsoft Office 365 administration skills
- Basic understanding of networking and print services
- A can-do attitude and willingness to engage with departments and people.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Demonstrated understanding of Cyber Security, Security Operations, and Incident Response.
- Strong oral and written communications skills.
- Ability to quickly assess issues, prioritize associated tasks, and efficiently manage time to resolve requests.
- Understanding of and passion for computers, technology, and learning.
- Eager to learn and grow in a fast-paced environment.
- Containers and orchestration
- Cloud automation (terraform / ansible / others)
- One major Cloud provider (access management, networking, compute, serverless, databases, monitoring)
- Basic understanding of ITIL concepts – asset management, incident management, and service management, etc.
- Understanding of Security and Risk frameworks such as NIST CSF/800-53/800-171, Cyber Kill Chain, MITRE ATT&CK, OWASP, CSA, etc.
- Knowledge of SIEM, threat intelligence platforms, vulnerability assessment tools, Cloud platforms, EDR, Cyber threats, attack vectors, exploitation methods, IOC and TTP's, Infrastructure and Application security in a distributed environment.
- Knowledge of Cyber Security concepts, Cloud Platform Security, Risk Assessment, Network Security, IAM, Data Security and Governance.
- Information Security certifications such as CISSP, SANS GIAC, CISA, OSCP, etc.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Khu vực
OPSWAT Software Vietnam
Xem trang công ty
Quy mô:
100 - 200 nhân viên
Địa điểm:
Tầng 17, Tòa nhà Sài Gòn Giải Phóng, Số 436-438 Đường Nguyễn Thị Minh Khai, Phường 05, Quận 3, Thành phố Hồ Chí Minh, Việt Nam
Công ty Phần mềm OPSWAT Việt Nam là công ty con của OPSWAT Inc., một công ty Mỹ chuyên về phát triển sản phẩm và giải pháp cho cyber security đang hoạt động trên khắp thế giới. Sáng 19-6-2018, OPSWAT Việt Nam chính thức khai trương và mở văn phòng trên tầng 17 Tòa nhà Báo Saigon Giải phóng (Q.3, TP.HCM). OPSWAT Việt Nam cũng sẽ là đại diện của OPSWAT tại châu Á.
OPSWAT thành lập từ năm 2002. Nền tảng phòng chống nguy cơ mạng MetaDefender và nền tảng kiểm soát truy cập mạng MetaAccess của OPSWAT đang được hàng ngàn công ty lớn trên thế giới sử dụng, trong đó có Intel, HP, Cisco, Coca Cola, US Bank, Lockheed Martin,…
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