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ĐỒNG PHỤC WEGO
Touring Executive
Flight Centre Travel Group
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
29/01/2026
Hạn nộp hồ sơ:
28/02/2026
Hình thức:
FULL_TIME
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
About Us
As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.
POSITION PURPOSE
To play a fundamental role in successfully running all Discova tours. As a part of Touring Team, Touring Executive is responsible to ensure that all field staff and partners directly involved within a booking execute the operational standards and requirements that will drive the customer satisfaction and productivity. This will involve the delivery of best-in-class service and memorable local experiences for the customer. Operationally, the role will be responsible for assigning guides, reconfirming reservations, handling operational issues, and continually providing feedback to management on risks and improvements of the ways we operate our products. You have an ardent desire for structure, high organizational skills and love working according to procedures and schedules. You thrive on being meticulous and methodical.
JOB SPECIFICATIONS
Get in touch now and Discova a world of possibilities!
#DSVA
As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.
POSITION PURPOSE
To play a fundamental role in successfully running all Discova tours. As a part of Touring Team, Touring Executive is responsible to ensure that all field staff and partners directly involved within a booking execute the operational standards and requirements that will drive the customer satisfaction and productivity. This will involve the delivery of best-in-class service and memorable local experiences for the customer. Operationally, the role will be responsible for assigning guides, reconfirming reservations, handling operational issues, and continually providing feedback to management on risks and improvements of the ways we operate our products. You have an ardent desire for structure, high organizational skills and love working according to procedures and schedules. You thrive on being meticulous and methodical.
JOB SPECIFICATIONS
- Guide Assignment and Tour Preparation
- Assign and manage guides, ensuring tour operations, transfers, and third-party services run smoothly according to SOPs.
- Coordinate closely with internal teams and suppliers, maintaining accurate system updates and responsive communication for a seamless guest experience.
- Conduct guide briefings/debriefings, apply One-Best-Ways (OBWs), and support continuous service improvement across operations.
- Customer Service Experience
- Ensure itinerary accuracy, provide 24/7 on-ground support, and resolve customer issues promptly to ensure customer satisfaction.
- Business Acumen
- Manage guide payments and cash advances, ensure accurate costing and pricing in the system, and monitor tour budgets, gross margin, and overall trip profitability.
- Self-Development
- Actively participate in relevant training, maintain up-to-date product knowledge of Discova offerings, and proactively discuss business improvements and efficiencies with your leader.
- Previous experience in tourism or DMC an advantage
- Degree in tourism and hospitality is an advantage
- Fluent in national local language and intermediate to advanced level of written and spoken English
Get in touch now and Discova a world of possibilities!
#DSVA
Khu vực
Flight Centre Travel Group
Xem trang công ty
Quy mô:
25 - 100 nhân viên
Địa điểm:
Flight Center Travel Group (FCTG) là một trong những tập đoàn du lịch lớn nhất thế giới với mạng lưới kinh doanh du lịch giải trí và doanh nghiệp rộng lớn trải rộng khắp bốn khu vực chính: Úc và New Zealand, Châu Mỹ (cụ thể là Hoa Kỳ, Canada và Mexico), EMEA (Vương quốc Anh, Nam Phi, Ireland, Châu Âu và Các Tiểu vương quốc Ả Rập Thống nhất) và Châu Á (bao gồm Ấn Độ, Trung Quốc, Hồng Kông, Singapore, Malaysia và Nhật Bản).
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