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Hermès is the name of a house, but above all it is the name of a family that, for almost two centuries, has written the history of a Parisian company founded on know-how and quality, tradition, and innovation.
From harness-maker to saddler, Hermès today deploys its creativity through 16 métiers. The watchwords have remained the same: exacting standards and authenticity, elegance and sobriety, fantasy, and audacity.
The Client Advisor at Hermès will be the client’s first impression of Hermès image and convey simplicity and generosity at all times. The Client Advisor represents and transmits the values of the House to customers and new employees.
JOB DESCRIPTION
Sales Performance:
- Develop sales across all product universes, always keeping in mind the quality of product and the excellence of service that Hermès wishes to give to clients
- Drive and achieve individual and team objectives including both financial and non-financial KPI
- Maintain zoning/sales floor coverage as assigned by management team
- Take responsibility and ownership for the performance of the category that he/she is in charge of
- Actively collect customers’ feedback on products and frequently update to Boutique Manager
- Provide excellent customer service adapted the culture and personality of each client and maintain a pleasant shopping environment consistent with the Hermès brand image
- Develop long-term relationships with clients by leveraging different CRM tools
- Master the brand and product knowledge to inspire customers through story-telling
- Actively call on current and potential customers to establish and maintain client relationship and to inform about new products and services
- Identify and handle client enquiries and concerns
Client Management:
- Provide excellent customer service adapted the culture and personality of each client and maintain a pleasant shopping environment consistent with the Hermès brand image
- Develop long-term relationships with clients by leveraging different CRM tools
- Master the brand and product knowledge to inspire customers through story-telling
- Actively call on current and potential customers to establish and maintain client relationship and to inform about new products and services
- Identify and handle client enquiries and concerns
Store Operations:
- Perform store duties as assigned by management team
- Be able to correctly operate the ERP and POS system, in all areas relating to stock transfer & inquiry, invoicing & payment and customer database input
- Maintain proper visual merchandising according to brand’s guidelines
- Maintain a safe and clean store environment and implement daily housekeeping duties
- Maintain inventory accuracy by properly receive, display and store merchandise according to company’s guidelines
- Participate in store stock take and cycle-counts
- Respect Brand standards in terms of grooming and behavior
- Follow working schedule as planned by management team
- Perform as a team-player, participate in all activities contributing to the overall objectives of the store
Compliance and Standards:
- Ensure compliance with company policies, procedures, and standards, maintaining the integrity of the Hermès brand
- Address compliance issues promptly and implement corrective actions as necessary
JOB REQUIREMENT
- Strong knowledge and/or interest for fashion/luxury industry
- At least 3 years of relevant customer-facing experience in luxury retail or another high-end service environment
- A natural passion for people and service
- A real sense of integrity and empathy, can adapt to different cultures
- A team player attitude to reach a common goal and go the extra mile
- A good level in English
WHAT WE OFFER
- Competitive salary packages with fixed 13th-month salary and performance bonus
- Premium health care insurance
- Annual performance review
- Sponsored sports activities
- Training section and rotation opportunities within subsidiaries
- Discount of 30-50% for Group's products
- Professional and creative working environment with up-to-date equipment
Công ty Cổ phần Quốc tế Tâm Sơn là thành viên của Tập đoàn Openasia. Tam Sơn ban đầu được thành lập vào năm 2005 với sứ mệnh đưa các thương hiệu thời trang cao cấp toàn cầu đến Việt Nam. Kể từ đó, chúng tôi đã mở rộng danh mục đầu tư của mình ra ngoài thời trang và sang nhiều lĩnh vực xa xỉ khác nhau bao gồm đồng hồ, trang sức và các thương hiệu công nghệ nghe nhìn bao gồm Patek Philippe, Hermès, Vacheron Constantin, Piaget, Chopard, Bottega Veneta, Saint Laurent, Hugo Boss, Kenzo, Bang & Olufsen. Tam Sơn hiện đang vận hành mạng lưới 20 cửa hàng tại cả Hà Nội và TP. Công ty đóng một vai trò quan trọng trong sự phát triển của Openasia Group. Từ thời trang đến các lĩnh vực xa xỉ khác, Tâm Sơn đã đạt được vị trí hàng đầu trong ngành công nghiệp xa xỉ của Việt Nam bằng cách cung cấp các tiêu chuẩn khắt khe về sự xuất sắc chuyên nghiệp, cam kết mạnh mẽ về giá trị cốt lõi của thương hiệu và mối quan hệ lâu dài với khách hàng.
Review Tam Son
Tuyển dụng làm màu và thái độ HR gây khó chịu
Một môi trường làm việc toxic công ty vô trách nhiệm nên né
Chế độ tốt. Quản lý thân thiện, biết lắng nghe (CTT)