British University Vietnam (BUV) ★ 4.4

POSITION PURPOSE
The Creative Services Manager is responsible for leading and managing the university's central hub for creative services and branded merchandise. This role will ensure the efficient and high-quality delivery of creative assets that support the university's strategic objectives, brand image, and various departmental needs. The manager will oversee a team of creative staff, fostering an environment of collaboration, innovation, and excellence.
AREAS OF RESPONSIBILITY
Creative Strategy & Production:
• Oversee the ideation, design, and production of a wide range of creative assets, including digital and print materials, photography, videography, and motion graphics, ensuring alignment with brand guidelines and strategic objectives.
• Manage the creative workflow from brief to delivery, prioritizing projects, allocating resources effectively, and ensuring timely completion of high-quality work.
• Lead and mentor the creative team (e.g., Designers, Visual Content Creators), fostering creativity, skill development, and adherence to best practices.
Digital Asset Management
• Develop and manage the university's Digital Asset Management (DAM) system to ensure efficient and consistent access to brand assets.
Branded Merchandise & Collateral Management:
• Manage the lifecycle of university branded merchandise and marketing collateral, including strategic planning, design, sourcing, production, inventory management, and distribution.
• Ensure brand consistency and quality control for all merchandise and collateral items.
Team Leadership & Operational Management:
• Lead, mentor, and develop a high-performing Creative Services team, fostering a collaborative, innovative, and results-oriented culture.
• Set clear objectives, provide regular feedback, and support the professional growth of team members.
• Manage the Creative Services budget, ensuring effective allocation of resources and adherence to financial guidelines.
• Establish and optimize operational processes and workflows to enhance efficiency, productivity, and quality of creative output.
• Manage relationships with external creative agencies, vendors, freelancers, and suppliers, ensuring optimal service delivery and value for money.COMPETENCIES (knowledge, skills, and abilities)
Essential
• Bachelor's degree in Creative, Marketing, Communications, Design Management, or a related field.
• A minimum of 5 years of progressive experience in creative services or design management, with a strong portfolio showcasing successful project delivery.
• At least 3 years of experience in a leadership or managerial role, directly managing and developing a creative team.
• Demonstrable experience in:
- Excellent understanding of branding principles and visual communication.
- Managing creative production processes (design, video, print).
- Managing branded merchandise and marketing collateral.
- Strong project management, organisational, and prioritisation skills.
- Budget management and vendor negotiation.
Desirable
• Master's degree or relevant professional certifications.
• Experience working within the international higher education sector.
COMPETENCIES (behavioural)
Essential
• Strategic Orientation & Leadership
• Creative Thinking & Innovation
• Effective Communication & Interpersonal Skills
• Managing & Developing People
• Planning & Organising
• Problem Solving & Decision Making
• Collaboration & Teamwork
• Creativity & Attention to Detail
• Results Driven
Desirable
• Adaptability & Resilience
• Stakeholder ManagementThưởng
Highly competitive salary package (plus benefits) depending on qualifications/experience
13th month Tet bonus (Vietnamese candidates)
Annual cost of living adjustment
Annual salary increases and bonuses based
Chăm sóc sức khoẻ
Healthcare plan (Private accident, medical, and dental insurance, including annual health checks)
Nghỉ phép có lương
20 days annual leave, plus Xmas closure, public holidays and 5 days paid sick leave
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