Base Enterprise ★ 3.4

Turn new customers into activated, high-adoption accounts, drive usage, deliver value, and prevent churn — ensuring long-term success and expansion.

Solution: CRM Platform, Productivity Platform, HRM Platform, AI Agents, and Automation.

Customer Profile: Global SMB and mid-market customers (APAC focus).

Inputs: new clients, onboarding plans, usage data, support requests

Outputs: Activated Accounts, Adoption success, Retention Logos/Revenue, Expansion revenue

• Lead onboarding for new customers; ensure smooth and complete setup
• Drive product adoption with training, check-ins, and activation programs
• Analyze customer usage to identify risks, trends, and opportunities
• Provide proactive support across email, chat, WhatsApp, and calls
• Maintain customer health: usage, satisfaction, risk alerts, documentation
• Collaborate with Sales, Product, and Support to solve customer challenges
• Identify expansion opportunities (upsell/cross-sell)
• Manage long-term relationships with decision-makers

• 1+ year in Customer Success, Onboarding, or client-facing roles
• B2B SaaS experience preferred
• Fluent English (IELTS 6.5+ equivalent)
• Strong logical thinking and problem-solving
• Positive, growth-oriented, resilient personality
• Comfortable talking to managers, directors, and C-level
• Knowledge of work management systems is a plus
• Bachelor’s degree in Business/Tech/Communications

• Opportunity to work with customers globally
• Exposure to real business operations across multiple industries
• Professional network growth across APAC and beyond
• Meaningful, high-impact work helping companies operate excellently
• Fast-track promotions and continuous learning
• Compensation will be discussed during the interview. OTE ranges from $600 for entry-level roles to $2,000 for senior positions (5+ years of experience).