ECRM

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About this opportunity:

As an integral part of our team, the Implementation Manager plays a key role in handling all implementation services. This includes defining the scope, time, and resource planning, ensuring compliance with group directives, legal, financial, global and local Environmental and Occupational Health and Safety (E+OHS), data security, and privacy. Being a data and value-driven role, the successful candidate will effectively deliver strategic support to commercial engagements while observing approved processes and tools.

What you will do:

• Manage and define project scope, workforce planning, and performance to attain first-time accuracy.
• Oversee financial performance during the roll-out phase, aligning with budget projections to support overall project financial health.
• Initiate Change Management strategies considering KPI's, identifying and implementing improvement possibilities through continuous measurements.
• Manage adherence to processes, regulations, and tools, enforcing corrective action when necessary to ensure ethical and sustainable delivery.
• Establish and manage acceptance procedures with customers and suppliers to guarantee timely acceptance and payment.
• Monitor the invoicing lifecycle during the implementation phase to bolster financial performance.
• Provide frequent reports on progress and deviations to efficiently manage workforce and cost.
• Maintain effective communication with all stakeholders, customers, and suppliers to ensure smooth information flow.
  
  

The skills you bring:

• Automation.
• Process Management.
• Service Delivery Business Understanding.
• Communication.
• Presentation.
• Data Analytics.
• Financial Acumen.
• Artificial Intelligence (AI).
• Management of ASP.
• Ericsson Portfolio.
• Stakeholder Management.
• Change and Improvement Management.
• Program/Project Finance Management.
• Project Planning.
• Workforce Management.
  
  

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us.

We are proud to announce Ericsson Vietnam has been named #4 in the country and is once again officially Great Place to Work® Certified™ in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

Primary country and city: Viet Nam (VN) || Hanoi

Job details: Implementation Management

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