Mô tả Công việc Managing an Outbound team comprises Supervisor, QA and Telesales in all aspects of a call center context. Supervising a dynamic team to support transcosmos' Client managed services to team members through monitoring, briefing, coaching, and others. Planning and executing strategically to making sure all team members are actively involved and work closely to achieve team and individual KPIs Taking decisions about problems that occurred in the entire program that supports service Contact Center transcosmos' Client and its analysis. Reporting to General Manager/CC Director for any abnormalities in operation Developing personal performance and team members such as training, briefings, seeking information latest, and others Monitoring, make sure all member of team actively involved in the activities of Quality Service Management and Assessments Doing the responsibility and authority in accordance with the business processes defined by transcosmos' Client Provide Activity Report as Team performance report daily, weekly and monthly bases. Attending Weekly Meeting with Clients to share insights and highlights of operation. Attending to ad-hoc tasks as assigned by the General Manager or Client. Managing an Outbound team comprises Supervisor, QA and Telesales in all aspects of a call center context. Supervising a dynamic team to support transcosmos' Client managed services to team members through monitoring, briefing, coaching, and others. Planning and executing strategically to making sure all team members are actively involved and work closely to achieve team and individual KPIs Taking decisions about problems that occurred in the entire program that supports service Contact Center transcosmos' Client and its analysis. Reporting to General Manager/CC Director for any abnormalities in operation Developing personal performance and team members such as training, briefings, seeking information latest, and others Monitoring, make sure all member of team actively involved in the activities of Quality Service Management and Assessments Doing the responsibility and authority in accordance with the business processes defined by transcosmos' Client Provide Activity Report as Team performance report daily, weekly and monthly bases. Attending Weekly Meeting with Clients to share insights and highlights of operation. Attending to ad-hoc tasks as assigned by the General Manager or Client.Yêu Cầu Công Việc At least Bachelor's degree in business administration or any field Good at English both spoken and written At least 1 year experience in the same position or 3 years in a Supervisor position above. At least 3 year-experience in leading a telesales team/Call Center Experience in managing to performance targets desired Disciplined and high motivated to motivate and encourage team for improvement Proven ability to do staffing and scheduling Ability to effectively manage cross-functional projects Ability to do multitasks and highly adapt to constantly changing environment Excellent oral, written and interpersonal communication skill Demonstrated problem-solving skills, strategic and analytical capabilities Intermediate to advanced reporting skillsLaptop Chế độ bảo hiểm Phụ cấp Chế độ thưởng Chăm sóc sức khỏe Đào tạo Tăng lương Nghỉ phép năm