Việc làm DỆT GIA DỤNG PHONG PHÚ
Cập nhật 21/11/2024 22:48
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DỆT GIA DỤNG PHONG PHÚ
Đã xác minh
Customer Success Specialist (Bpo/Outsourcing)
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Thông tin cơ bản
Mức lương:
15 - 25 triệu
Chức vụ:
Nhân viên
Ngày đăng tuyển:
Đang cập nhật
Hạn nộp hồ sơ:
21/12/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Hồ Chí Minh
Mô tả công việc
Mô tả Công việc
Client Support and Relationship Management
Serve as a day-to-day contact for assigned clients, fostering positive working relationships.
Work alongside senior team members to address client concerns and ensure satisfaction.
Assist in regular client reviews to align service delivery with their expectations and requirements
Revenue and Service Opportunities
Identify potential upsell and cross-sell opportunities under guidance.
Collaborate with senior colleagues to prepare proposals for client needs
Service Level Agreement (SLA) Adherence
Monitor and report on service metrics, helping ensure SLA compliance.
Work with operational teams to maintain service consistency.
Team Collaboration and Reporting
Provide feedback from clients to help influence service delivery improvements.
Assist in preparing reports and updates on service performance and client needs.
Serve as a day-to-day contact for assigned clients, fostering positive working relationships.
Work alongside senior team members to address client concerns and ensure satisfaction.
Assist in regular client reviews to align service delivery with their expectations and requirements
Identify potential upsell and cross-sell opportunities under guidance.
Collaborate with senior colleagues to prepare proposals for client needs
Monitor and report on service metrics, helping ensure SLA compliance.
Work with operational teams to maintain service consistency.
Provide feedback from clients to help influence service delivery improvements.
Assist in preparing reports and updates on service performance and client needs.
Client Support and Relationship Management
Serve as a day-to-day contact for assigned clients, fostering positive working relationships.
Work alongside senior team members to address client concerns and ensure satisfaction.
Assist in regular client reviews to align service delivery with their expectations and requirements
Revenue and Service Opportunities
Identify potential upsell and cross-sell opportunities under guidance.
Collaborate with senior colleagues to prepare proposals for client needs
Service Level Agreement (SLA) Adherence
Monitor and report on service metrics, helping ensure SLA compliance.
Work with operational teams to maintain service consistency.
Team Collaboration and Reporting
Provide feedback from clients to help influence service delivery improvements.
Assist in preparing reports and updates on service performance and client needs.
Serve as a day-to-day contact for assigned clients, fostering positive working relationships.
Work alongside senior team members to address client concerns and ensure satisfaction.
Assist in regular client reviews to align service delivery with their expectations and requirements
Identify potential upsell and cross-sell opportunities under guidance.
Collaborate with senior colleagues to prepare proposals for client needs
Monitor and report on service metrics, helping ensure SLA compliance.
Work with operational teams to maintain service consistency.
Provide feedback from clients to help influence service delivery improvements.
Assist in preparing reports and updates on service performance and client needs.
Yêu cầu công việc
Yêu Cầu Công Việc
Skills:
Basic to intermediate understanding of BPO/Outsourcing operations and service delivery.
Strong interpersonal and communication skills.
Ability to support revenue generation activities.
Familiarity with data analysis tools and processes for assessing service metrics.
Experience:
2-3 years in customer success, account management, or related roles within the BPO/Outsourcing sector.
Demonstrated experience in managing client needs and supporting retention initiatives.
Education:
Bachelor's degree in Business Administration, Management, or a related field preferred.
Skills:
Basic to intermediate understanding of BPO/Outsourcing operations and service delivery.
Strong interpersonal and communication skills.
Ability to support revenue generation activities.
Familiarity with data analysis tools and processes for assessing service metrics.
Experience:
2-3 years in customer success, account management, or related roles within the BPO/Outsourcing sector.
Demonstrated experience in managing client needs and supporting retention initiatives.
Education:
Bachelor's degree in Business Administration, Management, or a related field preferred.
Quyền lợi được hưởng
Laptop
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Khu vực
DỆT GIA DỤNG PHONG PHÚ
Xem trang công ty
Quy mô:
1.000 - 5.000 nhân viên
Địa điểm:
Tổng Công ty CP Phong Phú trải qua hơn 54 năm hình thành và phát triển. Suốt chặng đường dài ấy, Phong Phú không ngừng lớn mạnh về mọi mặt. Tổng công ty vinh dự được Đảng và Nhà nước trao tặng danh hiệu Anh hùng Lao động và là doanh nghiệp hoàn thiện chuỗi sản xuất khép kín hàng đầu Tập đoàn Dệt May Việt Nam.
Tiền thân của Tổng Công ty CP Phong Phú là Khu Kỹ nghệ Sicovina - Phong Phú trực thuộc Công ty kỹ nghệ Bông vải Việt Nam. Nhà máy đặt viên đá đầu tiên xây dựng ngày 14/10/1964 và chính thức đi vào hoạt động năm 1966, do chính quyền Sài Gòn cũ trực tiếp quản lý.
Review DỆT GIA DỤNG PHONG PHÚ
3.0
1 review
10/10/2024
★
★
★
★
★
Thợ May
tại Hồ Chí Minh
Công ty may dệt lâu đời, chế độ lương ổn, anh chị HR lịch sự (RV)
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