Esoft Việt Nam ★ 4.0

Mô tả Công việc

BENEFITS:

• Fully enjoy social insurance, health insurance, and other benefits in accordance with the provisions of the Labor Law and the Company's benefits
• 13th month salary depend on company revenue and many other attractive forms of bonus
• Provide complete equipment to serve the job
• Culture allows to maximize the abilities and creativity of personnel
• Full salary for 2 month probation
• Entertainment (for Officer)

YOUR JOBS:

1. Client Management & Relationship Building

• Act as the main point of contact for assigned accounts, ensuring clear communication and timely resolution of client needs.
• Build and maintain long-term, trust-based relationships with clients to foster retention and loyalty.
• Collaborate with the Account Manager to implement strategies that enhance client satisfaction and account performance.

2. Factory Coordination & Regional Order Execution

• Work closely with factory teams to align production schedules and ensure timely delivery of client orders.
• Export and manage purchase orders (POs) for regional and international accounts, ensuring accuracy and adherence to company standards.
• Monitor production timelines and coordinate with logistics to address potential delays, maintaining transparency with clients.

3. Operational Excellence & Account Support

• Maintain accurate and up-to-date records for client accounts, including orders, preferences, and performance metrics.
• Oversee order processing, invoicing, and payment tracking to ensure smooth and accurate transactions.
• Coordinate with logistics to ensure inventory availability and timely shipment of client orders.
• Support reporting efforts by generating performance and market trend analyses to inform strategic decisions.

4. Product & Merchandising Support

• Manage and update client-facing product information, ensuring alignment with brand standards and promotional activities.
• Provide client feedback to internal teams, including Product Development and Marketing, to improve offerings and experiences.
• Assist with creating tailored proposals and promotional plans to drive upselling and cross-selling opportunities.

Yêu Cầu Công Việc

1. Core Qualifications

• Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
• Experience: 1–3 years in account management, client service, or merchandising, with supply chain or factory coordination experience preferred.
• Communication: Excellent verbal and written communication skills for client interactions and cross-functional collaboration.
• Organization: Proven ability to manage multiple accounts and tasks while meeting deadlines.

2. Technical Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems.
• Familiarity with order processing systems and logistics software is a plus.

3. Personal Attributes

• Strong problem-solving skills and adaptability to address dynamic client needs and market conditions.
• Collaborative mindset with the ability to work effectively across departments.
• High attention to detail to ensure accuracy in POs, account records, and client communications.