HLS VIET NAM ★ 4.0

Mô tả Công việc

• Update the price list on the system
• Receive booking request from CS/ Sale via email/ Skype/ paper file and make quotation
• Negotiate rate/space with shipping lines and match with customer needs
• Coordinate with CS and Booking to ensure space
• Make a contract, fully calculate the costs
• Creating a good relationship with shipping lines, flexibly handling when problems arise such as fixing bills...
• Check mail and reply to customer emails, support customers to answer questions, update information and solve price problems related to shipments
• Regularly proactively update information about prices and seats from shipping lines and make reports for direct managers to control and update ships/space/price
• Send accurate information to Operation department to make correct and timely documents for the shipment, avoiding delay or incorrect information leading to additional costs
• Regularly update information related to shipment prices for CS, SALE, OPERATION, INVOICING; notify OPERATION urgently in case of correct price
• Work closely with pricing team for market situation, fast reaction for market change and provide solution when requires
• Manage the team of 1+ including training, coaching, and encourage team member for work efficiently
• Control team performance to make sure no penalty/ loss/ complaint on any shipment
• Review/ keep update on all Policies/ SOPs and instruct clearly to the team.Make sure Policies/ SOPs will be followed under strict discipline
• Pro-actively provide ideas/ solution to develop the process/ performance of the team
• Support customer service in customer query resolution and exception handling
• Maintain and build relationships with shipping lines and professional image with customers, cooperate & support other departments
• Report to manager or upper level when required
• Complete the assigned job when required by direct management and the Board of Directors

Yêu Cầu Công Việc

1. Educational Background:

• Bachelor's degree in foreign trade, international economics, maritime transport, supply chain, logistics or related fields.

2. Experience:

• Having at least 5 years in of forwarding logistics companies and 02 years working experience in the same position.
• Experienced in dealing/ working with shipping lines, especially TP trade.
• Comprehensive knowledge of Sea Freight and Pricing.

3. Language Skills:

• Proficiency in English (listening, speaking, reading, and writing).

4. Skills and Abilities:

• Effectively communicate clearly and concisely to obtain positive results.
• Negotiation skills.
• Problem solving skills.
• Good Microsoft Office skills (Excel, Word, power point etc.)